Mark's Pizzeria — Restaurant in Town of Albion

So I ordered food for my daughter and my self today, she got wings and she said was over cooked and it came with only 2 celery sticks, ok .... so I ordered a philly sub, the first bite cut my mouth to the point that I tasted blood. It was so hard and no taste other than stall hard bread. So I called and they said they can replace it. I didn't want a replacement because my mouth was so sore and still tasting blood so I didnt want to bite into another hard sub. So instead of giving me a refund I guess I'm only getting 20% off my next order! What?!!! My mouth is bleeding and I only get a 20% off my next order? I asked if I can get something else and I'm assuming it was the manager said it depends on what it is . Ok I get that, but was already aggravated that my mouth is bleeding and sore and only offer 20% off after I have had nothing to eat at all today and not sure what i could get that wont hurt my mouth even worse, I didnt get anything. So I wasted money and dont get to eat. So I am very disappointed in how they treat there customers. I work at a food place and we would never treat a customer like this! And on top of that the lady seemed agitated that she has ro deal with this at all. Bottom line they dont care about their customers or their food quality....

Needed food for 20 to 25 guest for my wedding rehearsal dinner, called the day before to get pricing, called back later the night before to place said order for 5pm the very next day and was told order was already placed (which I had not done on previous call). With it being on a Friday and feeling uneasy about the previous days phone calls I called again for a 3rd time to confirm the very large order/deliver time (was ensured everything was all set for 5pm sharp) got the full staffs 1st names so I could tip each individual bc I know how hard food services workers work for little pay. 5pm comes and goes and no show, no call, and when I call them they place me on hold 3 times. I'm furious and tell them forget it bc they couldn't find my order. I proceed about my life and 2 hrs later as we are all sitting and eating at a restaurant my wife gets a call on her phone which was never used to call these numb nuts (so idk how they got her #) and it's the driver wanting to know why we arent answering the door for our deliver, at this point most of our wedding party is starring at the cellphone on speaker phone in complete disbelief, we couldn't help but laugh at this point. Ruined the whole rehearsal dinner but...

Absolutely horrible sub. Requested to lightly toast sub and meat and cheese but try to keep roll soft as apposed to the recent burnt toast we've received. Roll was not toasted at all with cheese. Meat was also cold. Bacon was only thing heated. Ordered and paid for double american cheese and you cant see any cheese on it at all. Manager answered oh its melted in the bacon. I also asked for cut in fourths which did not happen and it was told i was wrong about that because the manager seen the sub made. Ughhhhh. What is specs for double cheese? I wish I could a post a picture of this mess since the manager is convinced im wrong. This will be my last ordernat this site. if you want more description for the order fox the box for description or comments online. it also would allow for 5 word descriptions so I put special request in...