Chipotle Mexican Grill — Restaurant in Town of Amsterdam

Worst chipotle I’ve ever been to.

Right now… it’s a Friday night, 630pm, they don’t close until 10. The bar is near bare, No steak, no carne, old dry chicken, rice all stuck together, nothing on the grill, this place is ALWAYS TERRIBLE.

This isn’t the first time.

I don’t expect perfection, I’ve learned to have low standards for pretty much any takeout in Amsterdam at this point, but why chipotle? it’s like the one thing you just shouldn’t be allowed to destroy, yet based off my experiences and the hundreds of dollars I’ve wasted here hoping just ONCE they’d get it right, that’s exactly what has been allowed here at this location, they have destroyed what is the brand standard of “chipotle”

I drive all the way to niskayuna chipotle most of the time now just to avoid this one, however tonight I was hungry and it’s 5 mins from home and figured it’s dinner time on a Friday, how bad could it possibly be?

Welp. Bad.

It was so bad I left with nothing as they had nearly nothing on the bar, dirty dishes strewn everywhere on the prep tables empty grill, two employees who could care less about anything besides serving what was already made and letting it run out.

I’m sure this can’t be good for business. The place was EMPTY.

No one there on a Friday night…

I see why.

Take my review and all these other reviews seriously and don’t waste your time at this location.

It’s absolutely atrocious.

I’ll take a wild guess and say it’s probably the manager they brought here from McDonald’s causing this place to be so awful, she was terrible at McDonald’s and brought that place to its knees. Now completely overhauled, how long sales gonna slump at this chipotle before they kick her out of this place and bring in appropriate management that respects QUALITY AND CUSTOMER SERVICE?

This place should be shut down. No standards is the standard. You’ve been warned!

*UPDATED 02/24 TO REFLECT THE DRASTIC CHANGES SINCE PRIOR REVIEW.

This chipotle has made a total 360 in my opinion. I now eat here daily. Lily and her team have really done an amazing job in turning this location around. If you are hungry, Give it a shot. Daytime is Always on point… Night time (6-close) can get a little rugged, they’ll run out of stuff and not want to make more, staff is a little less attentive, unless the manager is there.. when manager is in at night, all good…if she’s not there at night, I’ll usually pass as the bar gets ran thru...

Manager lady (short gapped tooth woman) is disrespectful and unbelievably unprofessional refuses to talk with any customer about any concerns they have which doesn't surprise me after having watched her attack two people with her employees in tow at the McDonald’s down on market st that she was managing a few years back . This location never has steak EVER no matter what day or time you go here during business hours they legitimately say that THEY NEVER HAVE STEAK OF ANY KIND. Lately an answer to this has surfaced and Rumor has it with the door dashers in the area is that management at chipotle are making small doordash orders for rice and packing the bags full with an abundance of contents that don’t match the description of the order to be picked up. Lobby is always disgusting and unclean. Employees are disrespectful especially the (tall girl,dark hair and glasses that is usually working the front line). Twice I’ve online ordered a bowl with double carne asada and was charged for it but upon opening my order realized I had half regular steak and half chicken…first time is considered a innocent mistake second time this is certainly being done on purpose. Don’t order a chicken quesadilla in the line btw they will deny you one and tell you to order it online…why? Every other location has no issue with making one in line? If you do pick from what clearly has been sitting in the line if you DARE it’s sketchy and your sure to get sick from your meal not being upheld to quality or safety standards.Chips are ALWAYS STALE. Online ordering is always off for this location. Just like many of us here in Amsterdam we were excited for a chipotle to be coming to Amsterdam but the individuals you have chosen to run the place really did pull the wool over corporate eyes. The Niskayuna location still stands as my friends and family’s favorite location we legitimately drive a half hour away for chipotle occasionally still, just to avoid whatever is going on at this Amsterdam location. This location is NOT upholding chipotle brand standards not even in the slightest. Looks like a chipotle but is being run into the ground like an inner city McDonalds coughs (south pearl...

Stopped in for dinner on a Sunday night, it wasn't busy but the place was a mess. I ordered a carnitas burrito, had to wait while they reheated the queso and was given a dribble of it for my $1.55. Sat down with my wife and son to eat, took one bite of my burrito, and it was frigid. I figured it was the salsa and sour cream, but I dug out a piece of carnitas and that was tepid as well, definitely in the 40°-140° danger zone. Went up to the counter to say something and the cashier looked at me blankly when I told him it was cold, called over another person who looked incredulous that I dare say my burrito was cold, a third person came over(shift manager I assume) she offered to remake it, which she did, incorrectly. It looked like it was wrapped by a drunk toddler and somehow the foil was on wrong? It was an adventure to eat this monstrosity without incident. I wish I could say that after all that I was rewarded with a delicious burrito, but I can't because it was terrible. Spoke with the shift leader again as we were leaving and she informed me they were trying to dial in the temps on the burrito station, and raised the temp on the cold side from 9°f to 12°f. Which explains the ice cold salsa and sour cream. She also mentioned that the GM was off this weekend, at a brand new store not even open a week. That is an absolute joke, only a terrible GM takes an opening weekend off and leaves a new team to figure it out on their own. Hopefully no one gets e coli or listeria before they...