Nellie's — Restaurant in Town of Arcade

Where do I start? My wife and I walked in and the place was packed. Not an open table anywhere. Being our first time, we didn't know if a hostess would seat us or if we sat ourselves. A lady looked at us and just said, "It's gonna be a while." Ok, I thought, food must be good! About 5-10 minutes passed and a server walked by and said, "You can just seat yourselves." Um, ok, but no tables have opened up and the first lady probably should have said that just in case one did. A moment later, a table opened and another young lady said we could follow her over, she was going to wipe it off. She then took our drink orders. She quickly returned with drinks and said someone would be over to take our order. A few minutes later, the table next to us walked out. After listening to the servers chat, no one took their order. Janelle came and took our order. From that point, we have plenty of time to people watch and figure out what's going on. All I can say is what a disorganized mess! It seemed like it was everyone's first day on the job. People waiting forever to have orders taken, people not getting their checks. All the while, there's PLENTY of staff, they just didn't seem to have any systems in place. All doing their own thing, no one knew what the other was doing. Our food came out about 30 minutes later. In all fairness, our food was very good! I had the Monte Cristo and fries. My wife had chicken finger and fries. I didn't care that our server put the check down with the food, it just seems like you're rushing me. However, In this case, I was just happy I got one. Without the live show, I would probably have been upset about the wait, but the chaos was rather entertaining, I'm just glad I wasn't part of it. Now, to be fair, I did hear Jenelle say that 5 people were out on vacation. Hopefully that was the "A" team, if not, I'm not sure how this place has so many good reviews. Next time I'm in the area, I might try Theo's,...

A word of caution: DON'T ORDER THE FISH FRY OR FISH PLATTER!! We were in Arcade for the day recently and decided to have dinner at a local restaurant before heading home. After reading the reviews for several restaurants, we decided to eat at Nellie's. *THE GOOD: A large menu selection and the service was excellent. Our server was pleasant and very attentive throughout our meal. And the extra thick chocolate milkshake ($5.75) was simply amazing!! It was so thick that the straw was useless and I had to eat it with a spoon. Possibly the best chocolate milkshake I've ever had. *THE NOT SO GOOD: We ordered a large fish fry ($17.00) and a Nellie (fish) platter ($20.75). Both meals looked delicious, but we quickly discovered that both fish dinners were absolutely tasteless. If you were blindfolded, you couldn't tell what you were eating. I suspect that they served a cheaper (and tasteless) fish like Cod and not Haddock fish. Some other customers made the same comment about their fish dinners, so that's a very real problem. We did tell the waitress about our tasteless fish dinners, but no compensation was offered. For what we were charged for the two fish dinners, don't waste your money. The next time we visit Arcade, we'll probably pick a different restaurant. If we do decide to visit Nellie's again, we definitely won't order fish dinners. Thanks...

Drove 25 minutes because this place sounded wonderful. Our breakfasts were ok but nothing to write home about. We had an "everything omelet" and a "Nellie's breakfast '. The everything omelet was large but nothing special. The home fries were terrible. They tasted like they were made a couple of days ago then frozen! Nellie 's breakfast was ok also. The slice of ham was good with nice flavor and a nice size. As for the interior, it needs cleaned and a freshening. Bathrooms were gross. SOME of the pictures on the website are deceiving ! There combined breakfasts showing 1 person and a very large breakfast. This is just my 1st time impression. Maybe it was just a very off day. Finally our waitress was good and friendly...