PattyCakes716 — Restaurant in Town of Aurora

I contacted Patty to order a two-tier cake for my son’s first birthday. We spoke by phone and I sent her a photo to communicate the color story I was looking for. We explicitly discussed the colors, and I provided a reference image (a balloon photo) to ensure she understood the aesthetic. When my mom picked up the cake the day before the party, it was immediately clear that the colors were not even remotely close to what I had sent or discussed. My husband and I reached out to express our concern, and the response we received was both disappointing and unprofessional. Instead of acknowledging the issue or offering a meaningful solution, Patty explained that changing the cake would require new frosting and incur additional charges. She insisted the pink color she used was present in the balloon photo (it wasn’t, or at least not prominently), and then proceeded to make unrelated comments about gender, her own views on color symbolism, and her experience as a mother of four. To be clear, my frustration was not about the use of pink—it was about her failure to execute the color scheme we had explicitly discussed and agreed upon. Rather than taking ownership or offering a sincere apology, she deflected, assumed this was my first child (it’s not), and made the situation about her personal values instead of acknowledging a professional oversight. I rarely leave reviews, but I felt compelled to share this experience. Unfortunately, Patty was unable to take responsibility, offer a genuine apology, or make things right. I would not order from this...

Wow! Patty created a stunning and scrumptious cake for my parents’ anniversary. Everyone loved...