Chipotle Mexican Grill — Restaurant in Town of Babylon

I stopped by during a weeknight, hoping for a quick dinner despite seeing the line stretch out the door. Having ordered from various Chipotle locations before, I was familiar with their setup but this visit proved particularly challenging. Food 3/5 - Tried both a steak bowl and chicken bowl. The protein portions were reasonable, and the ingredients were fresh enough, but nothing stood out as exceptional. The steak was a bit chewy, while the chicken was adequately seasoned but unremarkable. No digestion issues. Service 2/5 - The understaffing situation created a genuinely chaotic environment. The mobile order system was particularly problematic - orders piled up while the designated pickup shelf remained empty. Staff members juggled between in-person and mobile orders, creating confusion and delays. Despite setting a specific pickup time for our mobile order, it hadn't been started when we arrived, and getting any staff attention proved challenging. Ambiance 3/5 - The space offers a standard fast-casual setup with basic seating and minimal decor. The constant bustle and disorganization detracted from what could have been a pleasant dining environment. Cleanliness 2/5 - The rushed service had clearly impacted cleanliness. counters weren't being cleared regularly, with food debris piled up and smeared on the counter area. The overall appearance suggested maintenance was taking a backseat to managing the crowd. Parking/Accessibility 2/5 - The unlit parking lot on an icy evening created unnecessary risk. The dark conditions made navigation treacherous, and better lighting is desperately needed for customer safety. Value 2/5 - Considering the portion sizes and quality relative to the price point, the value proposition falls short. The meal was adequate but didn't justify the cost, especially given the service issues. Overall 2/5 - This location is struggling with fundamental operational issues. The combination of severe understaffing, disorganized mobile order system, and cleanliness concerns overshadowed the average food quality. While Chipotle can offer a reliable quick meal, this visit highlighted how poor execution can diminish even a proven concept.

I've added this location to my "do not...

This is my third bad experience here & this location is fairly new! As I am standing online there's a big guy (employee) speaking loudly & rudely to the guy in front of me who seemed to be picking up a delivery. Saying Hey you're back for another pickup man.. you can just go through the drive through, you know that right we have a drive through. The customer seemed embarrassed & didn't get a chance to respond, before the employee said oh you don't understand huh.. you don't speak English. Than yells rudely to the back for the order to be brought up to the front.

Now it's my turn which I'm getting a kids meal for my child. 1 side was chicken which he dumped just a very little of. I asked for just alil more & was told I can't this is what a kids meal is. Still speaking very loud & rude. I continued to move on than asked for a side of sour cream. This same employee stopped helping the next customer to speak to me again letting me know anything else I ask for will be extra.

I ask him to stop speaking to me bc he was very loud & rude. He still stopped helping the next customer to make sure I was charged for the side of sour cream. Lol smh which it didn't matter. Just let me know yes that's fine it will be an extra charge give me the Option. That's it!!! All the extra rudeness & telling me you can't give me more chicken bc it's a kids meal is unnecessary. The first complaint I let the employee slide with her rudeness twice before I had to speak to...

I came here around 8pm on Wednesday July 10th. The atmosphere was good, music wasn’t too loud and staff were easy going. The reason I’m giving 3 stars was because the food was not up to par. My chicken was half hot, half cold. The rice was okay. I had a reward for free chips and guacamole. The chips were so stale you couldn’t even bite them. They would bend when you try to break them. I asked for another bag and that bag was stale too! I asked for a supervisor and a black lady came out to assist me. I forgot her name but every bag of chips she gave me was stale. I threw away at least 5 bags of chips. Even the supervisor wouldn’t eat them. She was trying to break them with her hands instead of tasting what her customers are getting. She apologized and said the chips are made fresh daily she’s not sure why they’re like this. She offered me a free large drink. The lady at the register made a comment that my chips and guacamole were free. I asked her if she would eat stale chips and not be upset about it. It’s my rewards that were redeemed and you can’t put it back on my account. She did not answer. I thanked the supervisor for trying to resolve my issue. The pomegranate drink with a splash of lemonade was really good. I just know to either come when they first open or go to a...