Starbucks — Restaurant in Town of Brighton

I don't normally go to starbucks, I went to grab an espresso for a buddy really quick, but had an experience with one of the staff members that really rubbed me the wrong way.

I walked in and there was one staff member who was clearly working on something and I had been waiting at the register for quite literally less than 5 seconds, and another staff member came out who may have been a manager and he of course tried to apologize to me for the delay and said I hope you weren't waiting long, which was fine and I told him that I really hadn't been waiting long I just got here. That's all fine, from here things got weird. I thought I had been clear that I had just gotten there and it was no trouble, and was ready to order but the guy then says "yeah I'm really really sorry" and goes on about how he was finding toilet paper and doing other stuff and then says "and she is deaf so she couldn't help you" and I'm like woah wait a second what? This guy is trying to diffuse me actually being totally chill with "she's deaf"?! I had patiently waited for someone to come to the register which again took less than 5 seconds, and the one staff member (the apparently deaf woman) was clearly busy working on another order. I really don't understand why this guy tried to throw his deaf coworker under the bus for being deaf, and it came off as being really insensitive. The guy was extremely stressed and defensive which was weird because there were legit 5 people in the whole store, including the two of them. I would not go back to this location if they are hiring...

I truly detest coming to this Starbucks, I live in Greece and go to center place Starbucks all the time. I used to also be a partner at the center place Starbucks, so I understand and sympathize how it is working at starbucks, for Starbucks and how some Starbucks customers can be. However every single time I come to this particular location I feel so uncomfortable. Looking at other reviews it seems like I'm not the only one that feels like this. This morning after dropping my husband off at work around the corner I came here because it's the closest one. The gentleman behind the counter named Jake in my opinion was not only rude but judgmental in his looks while serving me and while I was waiting for my order. I understand I'm not dressed in a suit and tie at 7:30 in the morning on a Sunday but I felt as if I was being stared at so oddly that I was unsure myself if at the very moment I was waiting for my coffee if I was starting to grow extra limbs while standing in the waiting area. I don't know why I continue to torture myself by going into the Starbucks and being made to feel like a second class citizen who 78% of the time will receive the incorrect order and then have to leave and go to another Starbucks to have it remade because I'm so...

THE GOOD: Nice baristas, decent coffee (the dark roast is always bold - never too weak), large space, nice accommodations (tables, cushy chairs, a bar with tall counter seats, clean bathrooms, plenty of outlets.)

THE BAD: No vestibule, do when the door opens, the entire space gets a breeze. It's 27 degrees as I write this, so it's not very comfy. There is a contraption above the entry that blows air every time the door opens but seems to only make the breeze worse. It's impossible to keep loose papers on any table within 15 feet of the door. Also, the group of cushioned lounge chairs are commandeered by the same group of people every morning who treat this place like their personal living room. They are loud - often shouting - and it is impossible to share this space and not to know their politics, sports team favorites and heterosexual preferences every morning of week. I suppose there is no easy way for management to enforce basic manners, but if I were to truly review this place as a cafe - which includes product, service and environment - this should be a factor for anyone who might otherwise anticipate a relaxing...