Dunkin' — Restaurant in Town of Brookhaven

I went to this location the other day and OMG I never knew what white racism felt like before this. I walk in, there are 2 counter ppl, one male, one female. There’s a young male sitting at the table. The female worker looks at me and continues what she’s doing, the male never turns around at all. I’m impatiently standing there waiting to be helped, when a man walks in (who for lack of a better way to put it, appeared to be the same or similar nationality to the employees), and he walks right in front of me. Immediately tended to, greeted kindly, helped quickly.. and accurately. She now raises her eye brow at me and says yes. Then it was a process to get my order in, she couldn’t repeat it back correctly, but got an attitude when I corrected her. She was rude when I asked questions. My husband’s iced latte was 95% cream. I had to brew coffee for him at home after all this to add it to the cup. I ordered a brown shaken espresso and asked for almond milk instead, she gave me both, and was mad again that I asked her to correct it. Finally, I’m not sure why I had to keep repeating 4 donuts to her. While I was waiting for my order, the customer who came in after me had realized what happened and apologized. I told him no worries. All in all,...

Not sure what is going on with this specific location, but I do feel like it’s not ran the best. I walked in today, with the manager talking rudely to the workers, saying “Don’t tell me you cleaned that. You need to clean it now.” Not sure if it’s management, or just the workers. I have walked in several times to the workers talking rudely/arguing with one another, then they take out their attitudes on the customers.

This place is either hit or miss as well. I have to specify my drink several times when ordering. When it’s on point, it’s on point, but unfortunately I believe it’s rare at this location. I do think the workers just need to be better trained, equipped with better customer service skills. In the end, it’s just a cup of coffee that you’re serving, but your impression/attitude towards customers/other...

WORST DUNKIN EXPERIENCE EVER!!!!! Ordered a dozen donuts, frozen coffee and banana bread on the app. When I arrived, they didn’t have 4 of the donuts I selected, the frozen coffee machine wasn’t working and they didn’t have the banana bread.

I asked for a refund of the items they didn’t have and was told I needed to go on the app and contact customer service (that is apparently closed on weekends).

To add insult to injury, the donuts were hard and stale. This is a brand new location and they are horrible. The two girls working there spent more time texting on their phones and fooling around than...