Tim Hortons — Restaurant in Town of Cheektowaga

I don’t typically leave bad reviews, but I feel compelled to share my experience here. First, I’d like to apologize for requesting a sandwich and cappuccino in exchange for payment, as that seemed to be an inconvenience to the staff. Both the sandwich and cappuccino were good. However, I felt as though I was bothering the woman working the drive-through around 10:15 on 10/13/24, who had noticeable grey eyebrows.

From the very beginning, she seemed to be rushing me. I clearly asked for a "large plain hot cappuccino with no flavor," but she wasn’t listening and asked if I wanted espresso or mentioned something about French vanilla. I clarified again that I didn’t want any flavor, which I understand could be difficult to hear over the headset. She then responded, irritated, "you should have said espresso." I apologized, and afterward, I decided to add a bacon, egg, and cheese biscuit meal and requested that the cappuccino be included in the meal. I wasn’t sure what I wanted initially but knew I wanted the cappuccino. She responded with clear frustration, gave me my total, and abruptly ended the conversation—luckily, I didn’t have to order anything else.

When I reached the window, she angrily handed me the sandwich and shut the window. Then she returned with the cappuccino and tried to close the window again, but I hadn’t received my hashbrown. I managed to get her attention just before she closed the window and asked about the missing hashbrown. She told me they didn’t have any, claimed I hadn’t ordered the meal, and...

Yesterday I had a bad experience in this place. I walked to this place, I am in the hotel area in front of the airport, we are visitors. The staff were very rude to us. I went with a girl with a disability in a wheelchair and when I got to the place the front room was closed .. I went through the drive thru window and they told me that they would NOT sell us, and I had to go by car and they only sold by drive thru. They closed the window in my face and I felt humiliated since I just wanted to buy some food for her. Again I touched the glass and when they opened it I told them that their rudeness was not necessary and that I could not return to the hotel to find a vehicle walking with the girl in the wheelchair. When I insisted that they sell me food, finally the woman at the window told me with a bad attitude to pass by the front and they took my order. Was it necessary to put us through ...

Out of all the Tim Hortons I've been to this is the worst. Horrible service from employees. On one occasion the 2 coworkers just stood there conversation about their social life and paying me (the customer) no mined. I have visited this location 5 times with no benefit from one day to another. they were the slowest people I have ever had wait on me. They are also rude and poor spoken with so much attitude, The building is maculate but the service dose not match. I also thought that Tim Hortons was open 24/7. I drop by tonight to try and get some late night work done but wasn't allowed in. so here I am in the car having to do my work. this establishment is never getting my service again.

PS. I will make sure to tell everyone I know not to waste their time coming here. Going to another establishment out of the way will still save them time, Not to mention the aggravation from rude people serving...