McDonald's — Restaurant in Town of Clarkstown

By Far THE WORSE MCDONALDS!!! Today September 17th around 12:00 pm afternoon. I went through the mc Donald’s drive thru and I was trying to tell the person on the speaker my order and it was hard to understand the person on the speaker and she was also having trouble understanding me as well so after almost 4 minutes of trying to get everything correct on the order. I finally went to the first window and the lady that looked white hispanic wearing a black mask told me the total. And the total didn’t seem right from what I ordered so I tell the lady I ordered a mc chicken 5 dollar meal with a frappe as the drink and another double cheese burger 5 dollar meal with a frappe as the drink and I was explaining to her that the order seemed off and told her what I really wanted and the entire time that I was talking to her on the first window nothing but an attitude and looking at me like if I was in the wrong and I was crazy. So even after I told her and she gave me her dirty looks and talked to me the way she did I paid for the meal and then after I got the receipt I checked and I got a charge of 34 dollars. And she charged me for something I never wanted or asked for which was the blue berry raspberry drink. And then charged me with 3 regular cheese burgers. So once I got to the second window I asked for the manager and I explained to her that the lady at the first window was talking to me and looking at me like if I was crazy. And the lady at the second window which was the manager was very calm and understanding about the situation. Then she told me to park on the mobile app parking and to come inside so that she can take care of me. So when I got inside. She was going to refund everything that was incorrect which was the 2 cheeseburgers and the blue berry raspberry drink. So I told her that I paid 20 dollar bill then I paid the rest on Apple Pay so she refunded me on Apple Pay then after she was getting my food correct but that wasn’t the case because at that moment I really thought she got it right so I didn’t bother to check it before I left back home so when I left and got back home we checked the bag and I got the 2 cheese burgers wi the frappe that I asked for and some how they charged me for a 6 pc and one small and one large fry which I was suppose to get 2 small fry’s with the 5 dollar deal. In my mind I was very confused and upset that this much mistakes happened like this at the only mc Donald’s in nyack even after all these mistakes the nuggest were cold and not even crispy at that point I lost it after a while I forgot about it and just told my self I would never come here again after a couple hours I checked my recent transactions on my bank acount and I NEVER GOT THE REFUND BACK If you want to come to this mc Donald’s don’t make a big order or and don’t order the nuggest from there. And they also have trouble trying to hear and understand a mc Donald’s mobile app reward code. But I will be taking actions and calling corporate about this the management and the caringless job that they do is unacceptable and unaccountable I know I’m not alone in this so if you read this be honest and truthful about your experience at...

I gave an extra star because The gentleman who took our order around 5:30-6:00pm today was polite as always. He has great customer service. But the Hispanic lady that gives the food is VERY RUDE. She frowned when we asked for sweet and sour sauce for our nuggets (which were hard and refried along with the fries). She walked away, so we didn’t think about our soda we ordered. We drove away and decided to drive back to all of the traffic. The gentleman remembered us told us we can go forward and get the soda. We stated that we forgot the sprite and she just stared at us and said “what did you order” in a rude way. We said we forgot the soda. She doesn’t pay us any mind or try to take the receipt we tried to show her. She eventually took it and gave us the watered down large sprite that she forgot to give us our first time at the restaurant. We wanted to ask for another one but she was so rude and we didn’t bother. The car infront of us had his order messed up also smh. Customer care should be taught here. It’s not right and the manager or owner should be aware of how rude some of the workers are....

Absolutely the worse McDonald's service that I have ever had.Ordered a number 1 with an orange soda. After I paid I pulled up to the next window waited for my food for a bit got my food and noticed that my drink was something different than what I ordered. I see a dude working there walking around. So I tap the window to get his attention. He gives me a look like he wanted to kill me and proceeded to take out the ice scooper and lay it down on the table. Turns his back to me and walks back towards the registers. He was looking for a cup. He finally gets the cup and pours himself some water. Takes a deep long drink then wipes his brow. Our eyes meet again I gave him the one finger sign. Not the middle finger . Which this is. He sees me pauses then walked back towards the grill area. So after the woman who have me the wrong drink dissappers so does the next dude. Horning didn't get anyone's attention. Meanwhile there are people behind me I guess nobody from McDonald's cared to see why the line at the drive thru is so long. So I left to...