Panera Bread — Restaurant in Town of Clarkstown

I have been coming to Panera Bread at this location for close to 10 years. Today they lost my business.

The prices are way too high. $15 for a large coffee and a small salad. Crazy!

The portions are very inconsistent as well. I got a grain bowl with chicken today and there was 2 small pieces of chicken in it. I paid an extra $2.50 for some 0.1 oz of chicken scraps?

They also stopped letting you refill your coffee cups. This just comes off as cheap. I used to sit there all day and order 3 meals working on my lap top. Now I limit myself to one meal.

This location must be going under business wise. Today the cashier messed my order up and instead of just giving me the correct order they actually brought me over to the front to refund me $8 and charge me $11 for the correct order. YES they really had to scrap an extra $3 out of me.

No big deal. So then the call me for the correct order and they put extra tomatoes on it when I specified no tomatoes ON the original order and corrected order.I expressed my discontent and the assistant manager looks at me and says "YOU didn't tell me that" and doesn't offer to remake it. Just tells me to "pick them out". If you're gonna charge $15 for a handful of overpriced hospital food at least dont screw up the order or give good customer service. Geeze.

Panera in Nanuet, you just lost my $1,500 in business per year for $3.00. Congrats. The old management was great, now it seems they are trying to give people less portions and charge people as much as possible to increase their gross profit margins. People are catching on and this business strategy doesn't work. The value just isn't there anymore.

Overall the biggest pet peeves here are the high price, inconsistent portion sizes and inconsistent quality of food, no refills on coffee (they mask it as a health concern but even before covid I'd hear management discuss the coffee bandit pandemic), when they mess up your order they make you go through this annoying process of refunding your card and getting their extra couple of bucks back from you. Telling a customer "you didn't tell me that " after you messed up their order already is not a good strategy to maintain valued customers.

Lastly not but not required but when you mess up an order just leave it with the person. Don't throw it in the trash. It's incredibly wasteful. It's not like you're going to re use the ingredients. Or hopefully they aren't.

There's a Starbucks in the same plaza that has better coffee and just as good breakfast wraps for half the price...

I placed a catering order for this location around a month in advance of my wedding which totaled over $270 (including the delivery fees + a decent tip). I ordered food for 15 individuals to be delivered to my home so we could have something to eat while getting ready for the wedding. I received a confirmation email from Panera the day before so I felt that we were all set & ready to go.

The order was set to be delivered between 11:00 AM-11:15 AM. By 12:00 PM, there was still no food delivered and we began to worry that it was never coming. We had to leave the house to head to the ceremony by 2:00 PM so we did not have a lot of time to eat lunch and finish getting ready. I was highly embarrassed since I had promised the bridal party that I ordered a SUFFICIENT amount of food for us to eat.

My maid of honor tried to contact the Nanuet store multiple times, and no one even bothered to pick up the phone. We eventually were able to get in touch with corporate who initially (& insultingly) offered only two $10 rewards to make up for the aggravation. They promised that they would contact the store and try to deliver the food by 12:30 PM. Once again, we were understanding, but emphasized that we needed to leave our home soon to head to the ceremony.

By 12:50 PM, there was still no food delivered and the Nanuet location still didn’t answer their phone despite numerous calls. We were forced to contact corporate, once again, to cancel the order. Sadly, we were now hungry & without food. Thankfully, we contacted another local restaurant that was able to prepare food for us to eat at the last minute.

By 1:20 PM, a Panera employee finally came to deliver the food at our home (over two hours late), but we had to refuse the order & explain that we already ordered food from somewhere else.

Thankfully, the rest of the wedding day went off perfectly but please be careful placing catering orders from this location and don’t assume that a confirmation email guarantees...

Today my partner and I went to the Nanuet Panera. Service seemed to have dropped off a bit, they used to call your name now they place the food up and its a guessing game on if its your order or not. I observed this to be hit or miss depending on unknown circumstances as other people had their names called loud and clear.the other issue I had was with my pick 2 order.

I wanted an Asian Salad as a pick 2 with a warm bowl. I was initially told that the warm bowl I wanted was out then asked how much is the warm bowl with a pick 2. I was told they charge you full price yet the menu had a reduced price. Then I asked for the spicy chicken sandwich as the other half of the pick 2 and again I was told it is full price because they can't make half sandwich. What they actually said was u would get a full sandwich and have to pay full price even though there is a price on the menu for the same sandwich for much less, presumably a half sandwich price.

So now looking down the sandwich section I came upon tuna as I am still trying to get something to line up with a pick 2 that I didn't have to pay full price for. I said can I get a tuna sandwich for the 2nd part of my pick 2 and how much will that be. I was told that it would be a reduced price.

Panera Bread in Nanuet is practicing thievery.. if you ask me as they are no longer fulfilling their own menu terms and they are making new rules and prices up as they go along.

Hey corporate office .. what's up with this??)

My order...