Panera Bread — Restaurant in Town of Colonie

Showed up to the drive-thru window , around 8pm tonight , my coworker and I came here for our lunch since we work nights . We asked if there was a light for the menu outside considering it's pitch black, I personally have never been here before or any Panera and could barely see the menu ... no reponse was made when I asked. I decided quick on the turkey apple sandwich - asked what was on the sandwich and said we will be also getting a seperate order for another " pick 2 " .. she explained there is a combo sauce which goes on mine, it's compared to a honey mustard - I can not eat dressing .. I do not eat any what-do-ever , she said not a problem! You can receive the sandwich dry. Cashier tells us the price as $20 and change we AGAIN explained we need separate orders.. when come to the next window , she handed us our bags , apologized for the separate order issue and we said totally fine, we paid separate ( I paid with a gift card from Christmas ) after racing back to work to finish the last 15 mins of my lunch and eat quick , I open my sandwich and it's covered in the combo sauce. I called, spoke to a " manager " who said they were unsure if they could credit my gift card back but to call again tomorrow and ask....

Not impressed by the first time ever being at a Panera. A picture was taken to prove myself if I can make it in there tomorrow.

I wouldn't of complained but after the customer service was poor AND I couldn't eat after it was $10.... why...

The saving grace was the man who delivered the food to the table.

The girls at the register needed help and the manager ignored them as she got her belongings and prepared to leave for the day... telling another person... sorry you’re on your own til 5:00. The two girls tried to help each other with no supervisor. To ring us up and the person next to us took 10 minutes. We didn’t have a complicated order.

The food came out poorly (messy, sloppily thrown together and with items substituted with out letting us know. If they didn’t have an item, I would have changed my order) also... not a huge deal... but, we were eating in the restaurant and they packed it to go. The bread for my sandwich was so soggy, I opted to not even eat it. It was useless to even ask for a refund or new food at this point. The water in the soda fountain wasn’t working and no one knew what to do to fix it. The bathrooms were so disgusting. You could tell, No had been in to check on it in hours The place was not busy but food took over 15...

I used to go to this Panera at least twice a week, but lately stopped going altogether! I ordered a breakfast sandwich on thick bread and it looked like it had green spots, possibly mold. I travel for work and went to a Panera in Boston that seemed to be 5 times better than this location. I gave Panera another chance and started going quite often, today I got an egg wrap that had a hair in it. I believe I am done with Panera altogether, especially this one. What a shame, used to be a good chain!!!! Update to my review, once again, just got a pick-two through the drive through. When I paid and picked up my food, they gave me the wrong order, I then told him what I had, gave me another bag, which I thought was the correct order, only to find when I got him to my dismay, that they still didn't have the correct order and I got the wrong food! Any of these fast food places on Wolf Road are all terrible, staff has to be trained better, whether it is Panera, Taco Bell, McDonalds, they all seem...