Verizon — Local services in Town of Colonie

I went in looking to replace my busted phone through the insurance plan I had purchased with the phone. The girl bypassed the protection plan and ended up selling me a new phone at full price, applied a $55 screen protector to the phone that I specifically said I didn't want, all just to get the commission. She spent the entire time I was there talking to the other employees about he she was going to spend my commission. I didn't realize what she had done until I got home. I went back the next day to get it reversed and go through the protection plan, and she said I had waived that option when I was there, and called me a liar in front of other customers when I asked her why I would want to pay for 2 full price phones instead of getting a broken one replaced.

I'm addition, since they are not an actual Verizon location, but rather a third party company, they will tell you to call Verizon customer service when you have issues (like they told me), but Verizon customer service can't do anything to help you since they are third party. Also, they can set their own prices for everything, which tend to be higher than an actual Verizon location.

Go to the Latham store off Exit 6, they are an actual Verizon location. Everyone there was incredibly helpful to me when I was trying to figure out how to get this all reversed. They still work on commission (all locations do), but they don't talk about it in front of you.

FOLLOW UP: After emailing the customer feedback line and explaining the situation, I was again told that the items I specifically stated I did not want would not be refunded to me. I again stated that I was taken advantage of, and that the employee knowingly did so, and that I expected that amount to be refunded to me. I have not heard back from them since. I will be contacting my credit card company to...

I don’t usually leave reviews, let alone bad ones, but this was genuinely the worst customer service/sales experience I’ve had in my life. There was only one rep holding down the crowded store, and she was rude and dismissive. I was a guaranteed sale: I was willing and able to buy that day, and Verizon had deals that beat the neighboring T-Mobile. I came in the store and waited in line (no problem, other people needed to be serviced first) and when I got to the front I mentioned a deal I had seen online, which she said she could match. I was ready to sign then and there. We started talking, and she noticed from my clothing that I am a car salesman, and said she once worked in the industry and said it was the “most dishonest thing she had done in her life.” Could have been a joke that fell flat, I’ve heard all the jokes so I wasn’t offended. She began explaining the deal to me, but she was muttering in a quiet monotone, and I couldn’t hear anything she was saying. When I asked for clarification, she rolled her eyes and spoke to me like I was annoying her by being in the store. I didn’t like how I was being treated, but I was willing to tolerate it for the better deal. In the middle of the preliminary paperwork, she announced she needed to go on lunch and left for 45 minutes. I waited for that time, before she abruptly decided she needed to go home and closed up an hour early. I was so frustrated I walked over to the T-Mobile store across the aisle and paid more. The people over there were extremely accommodating and walked me through the whole process. Completely unforced error on the part of the Verizon store to lose...

We stopped here to upgrade an existing line to a newer iphone. We'd initially planned to go to another location in the Crossgates Mall, but since we were driving right by a sign that said "Verizon Wireless" we made the assumption that this was a legit VW store. We told the salesperson, Jared, we wanted an iphone 7 and he went to the back and came back with one - without even asking color/size. We asked about it and he said that was all they only had one option left in stock. When we mentioned the monthly payment amount (which we'd looked up online beforehand) we were told that the phone was $120 more than we were seeing online and that we must be seeing a promo price. I brought the verizon wireless site up on my phone, showing the cheaper price, and was told that it was probably for "new customers" or that it was an "online deal". I noted that the VW site wasn't showing it was a special price and that it also didn't show this location and I said, "So I can order this online at this cheaper price but I can't pick it up here?" He shrugged and said they weren't showing that price. When I asked to escalate a complaint that it was deceptive to not honor the online price, he shrugged again. I said that I thought that it was ridiculous and asked him to undo anything he'd started in our account and we left. At no point did he tell us that this location is simply an "authorized dealer" and not a true Verizon...