2 Alices Coffee Lounge — Restaurant in Town of Cornwall

I have visited this coffee shop quite a few times since I discovered it a few months ago. The coffee is usually good, and the employees were never unfriendly - until my most recent visit. I had some friends in town so myself and my roommate took them to this cute little coffee shop. I had never had a bad experience before so I was really talking it up.

We got there and the coffee shop was moderately busy - more so than they usually were on a Sunday morning, yet not overly crowded. We got up to the counter and ordered separately. Placing our orders with a barista in his late twenties/early thirties who had a beard and a shaved head (let's call him Beardista) I got my usual Hazelnut Latte, my friend got an Almond Milk Latte and a quiche and my roommate inquired about the bagels they had since they weren't listed on the menu board (not a big deal, right?). As my roommate was trying to place her order she was told that they had everything except Everything bagels, which I must admit was clever, but a little confusing for someone who had never ordered a bagel from here before.

Now, my roommate is a picky person, so she was fully expecting they would have an Asiago or Cheddar bagel. Not knowing the selection of bagels they had on hand, she asked what kind of bagels they had specifically. Beardista rattled off a long list, which did not include any kind of cheesy delicious bagels (much to my roommates chagrin). In finding that they didn't have one of the few bagels she liked, my roommate ordered a Plain bagel and a Mocha Latte.

A detail you should know is the kitchen at this place isn't much of a kitchen. In fact, it's a little nook right off of the ordering counter. As we were waiting at the counter for our items we heard Beardista, who took our order, preparing a plain bagel in the kitchen/nook say loudly to another barista "Why would someone order a plain bagel? It's like going to a restaurant, asking what salad dressings there are and then telling them you want a vinaigrette." The other barista laughed and said "Because they're stupid!" Beardista then replied "Yeah what an idiot. People are so dumb."

Now, I know employees have these kinds of conversations. I'm not expecting someone working in customer service not to ever say anything bad about a customer. It's the name of the game! People who want to be served are awful sometimes, but the three of us who were visiting this coffee shop would know that because we have all worked in customer service at one time or another and almost always go out of our way to be polite and friendly.

My visiting friend attempted to discreetly speak to Beardista about overhearing him and the other employee speaking so disrespectfully but he just shrugged, said sorry with a sigh (to which a different guy barista made an uh-oh face over Beardista's shoulder) and told her the manager was on break but he could take an email.

Such a disrespectful employee completely ruined my experience here. After that terrible experience I would not recommend coming...

I have been a resident of Cornwall, NY for the past three years. We moved from Seattle, WA where there is alot of coffee places. When we first moved here a large cup of Coffee from Two Alices Coffee Lounge for me was about $4.00. Over the past three years, I have watched the prices here continuously be raised at an outrageous pace. Yesterday I bought the same cup I always buy at a price of $5.50. I like Two Alices Coffee, but let's be honest that is a price increase of 37.5%. Also, I have to say a large cup of coffee here is not really a large in comparison to Starbucks or Dunkin Donuts or others. It is more like a medium cup. Additionally, the sign at the register about the price increases has informed me that I need to seriously not participate as a customer here. There is a note that reads or words to this effect: "Sorry, our prices have recently changed. Do not complain about it, but keep it introspectively to yourself." Well, I have decided $5.50 is too much for a medium cup of coffee. I have decided retrospectively that I will not be going to Two Alices Coffee Lounge in the future. I have now decided it is better to drive a little further for a real large cup of coffee at Starbucks and maybe get a pastry as well. It is a shame, but if you have a business model predicated primarily on constantly raising your prcies out of the range your customers, you are doomed to fail. It would not surprise me if this coffee lounge goes the way of Woody's Burgers in Cornwall, NY. Great Burgers, but at $8. Cornwall residents know what...

So I'm editing my review which originally said I love the lavender green tea (5 stars) which is still very true. The past couple times I've come in and ordered an iced matcha latte with oat milk from a certain short haired female cashier, Ive gotten repeated attitude the last 3 times and my drink order was messed up which is starting to seem intentional. I love all the other employees they all get my order right with a smile on their face, I never make me feel like I'm in the wrong. Today the 1st drink she gave me was an ice latte which wasnt even completely full, it was maybe 3/4 of the way full, which is absurd when you're paying $6 for a large. When I asked where my Matcha latte was, she said very loudly, you ordered an iced latte..( i would never order a latte since i dont like coffee) When she finally gave me the correct drink, it again wasn't completely full and didn't taste right but I was there long enough and didn't want to deal with her attitude any longer. So in conclusion, my complaint is with a staff member, not the...