Nonna's Pizza — Restaurant in Town of Cortlandt

I’ve tried to give this location the benefit of the doubt numerous times but I can’t seem to get good service from this place. I do like that they offer vegetables as a side when I order the chicken francese which is why I did decide to go back after bad experiences in the past. I’ll speak on the last 2 experiences because I can recall them specifically. I called in to place an order for delivery. I Waited an hour and got a call from them asking if I was planning on coming to pick up my food anytime soon. The order was placed for delivery and I provided my home address for them when I called. Not sure what happened but whatever. We decided to order from Avellino even though I have to pay extra for my vegetables from them. No big deal. Today, I suggested Nonna Buchanan again for my fiancées birthday dinner. We ordered for delivery through the online ordering system they use. The delivery was received, but the order of fries that my fiancee wanted to eat with her wings was missing. We decided that we were going to complain because if we aren’t informing them of their bad service, it will only get worse. The girl on the phone apologized and offered to have them delivered right away. We were not happy with their remedy for the situation and felt that we shouldn’t have to pay for that item specifically. The manager was summoned and he tries to tell us he can’t issue a refund because he doesn’t know how to use the system in that manner. He wants to offer us a credit for future orders. We don’t plan on ordering in the future after this fiasco. We simply want a refund for the item. He tells us he will deliver the fries and provide us with cash. He proceeds to come to my home with a big smile on his face as he hands me my fries and a 5 dollar bill. The fries went right into the garbage and I decided to write a review. This place provides bad service, the food is decent but the staff including the manager need to figure out a better way to run...

I have been ordering from Nonna's Buchanan since they opened. I can't say enough about this place. Their food is incredibly delicious. They pretty much do a good job with everything. However, they do a superior job with their seafood. I'm always hesitant to order things like shrimp, fish, muscles, etc. at an Italian place. However, you can't go wrong ordering seafood from here. 85% of the time their shrimp is so tender and succulent you can cut it with a fork. It's cooked to perfection almost every single time. I ordered the seafood paella for new years and they nailed it! Don't get me started on their pizza. Their crust for many of their specialty pizzas is so crispy and light. It's just all around one of the best places around to get Italian food. I'll admit no place is perfect and there have been times that I've been disappointed. It's bound to happen when you order there at least once or twice per week. But those times are few and far between and it's usually nothing major. I have at least one to three dishes catered for all of the events I host at our home. Everyone raves about their food and that makes me the hostess with...

I have had more than one disappointing experience with Nonna’s. I typically order delivery. They have proven it takes 6 orders to get 1 right. Pretty low satisfaction rate. When I call to tell the restaurant I got one sorry, otherwise I am to blame per the owner/manager. Every time the owner takes an order it is wrong. I am pretty sure I am familiar with what I like and dislike regardless of what the owner decides to make me and then be rude about it! I will never again order...