El Condor Latín Fusion — Restaurant in Town of Cortlandt

Prices went up, flavor came down. I don't know what happened since a few months ago, but some items on the menu were nearly half the price of what they are now. Seems they had a new paper menu made and when that happened they must have jacked up all the prices. They also seemed to cut the quality of their cooking. Maybe they have new chefs now, I don't know, but the food used to be bursting with flavor and now it's bland for a lot more money than it's worth.

There also seems to be a huge language barrier here, no one who works there can speak English well, at least in my experience. They don't seem to understand when taking an order unless you order it in Spanish, reading off of the menu. Since I called in my order they asked for my phone number and had be repeat it literally 6 times and kept repeating it back to me wrong until I was finally like, "Yes, that's right," when it still wasn't.

I'm not going to go back again, there are better tasting restaurants in the area, and now that the prices have gone up they don't even have that...

Food is good but the service absolutely stinks. My first order, The delivered and was missing a meal when we called they first stated they didn’t see it on our order and then back tracked and said it was their mistake and asked if we still wanted it, which we did. It took another hour for it to arrive. I just gave it a cond shotbecauslike I t time I decided better to pick up since clearly the delivery service stinks. I placed 3 orders for the same meal and 20 min later I get a call saying they don’t have that meal and asked what else we would want and I asked for whatever was comparable since I already paid. Another 15 min later (as my husband is sitting and waiting for the food) I get a call asking for more money because what they made cost more 🤦🏻‍♀️ So I’ll stick with my spot La cabana in Peekskill. Little further...

TERRIBLE TERRIBLE TERRIBLE . The worst customer service I’ve experienced in this area for mediocre food. We placed a order for a steak and chicken meal at 1:30.. they said pickup would be between 1:59 and 2:14 .. i arrive at 2:20 neither order was prepared and they told me to return in 30 mins . I return in 45 mins just to play it safe. When i return there’s 1 meal on the counter and another woman is now showing me that the chicken is still not cooked and that it would be another 2 hours. I was told to contact the app i ordered off of and complain. The customer service was extremely poor and not even a apology for the inconvenience...