Piper's Kilt Bar, Restaurant (White Plains) — Restaurant in Town of Eastchester

I know this place is an institution, living in Eastchester and then Scarsdale since 1985. They got sloppy now... I can see them not being there for many more years to come, "Best burger" or not by Westchester mag.

Got a simple order of three burgers, two Caesar salads and fried shrimp takeout today.

Called in the order about 2 hours before pick-up, girl answers "We don't pre-order, call 15 mins before you come in". What? Is this a frigging Le Bernardin now? Fine.

Drove to the restaurant, called to order food. Guy took the order, no problem, no questions about timing. I asked for anchovies for the Caesar salads. Answer is no. Really? In an Eastchester beer joint!?

I told him I was parked right there, so the sooner the better. He said 20 mins. Sitting in a truck like a fool for 20 mins, reading about Trump on the news (what else).

Go in to get food. Not ready. Place is empty other than a few people at the bar. Ten mins later plastic bags arrive. I asked to see the order record so I can verify accuracy. Guy shows a piece of paper with some illegible chicken scratch I can't read. I asked if everything I asked for was in there. Not sure what he said, but foolishly I took it as an affirmative. I also didn't want to open all the containers to check. I guess that's on me?

Bill came to $107.04. Gave him $120 and a quarter, got $13 back. Guess my 21 cents went to the Eastchester Library fund across the street. Fine.

Opened the food at home aaannnd.... surprise!

One of the burgers was missing coleslaw (it was either that or fries, for $13.50).

Same missing for the few pieces of Fried Shrimp (it was either that or fries, for $18.95).

The big burger, Broadway, for $3.75 extra, was falling apart just by looking at it, although it was supposedly medium done, with the melted cheddar cheese puddle under the soaked bun, next to a tastless barely pink tomato slice, and way too much iceberg lettuce. And... no side of chili that comes with the Eastchester burger!

No napkins, no utensils, no ketchup, no bread and butter for the salads, and no receipt. Oh, and no Diet Coke, ordered for my brother-in-law.

Bareburger next time? They too have...

⭐ 1 Star — Extremely Disappointed After Years of Loyalty

I’ve been coming to this restaurant for 5 years because the food has always been incredible. But this last visit was hands-down the worst experience I’ve ever had here — and it had nothing to do with the food.

Our waitress, Korinthia, gave us immediate attitude when I politely asked, “Excuse me, is there another order of chicken fingers coming?” She rolled her eyes and responded in a tone that was just completely uncalled for. It’s not like the restaurant was packed either — there were maybe three tables seated at the time.

For the rest of the meal, she sat on her phone and never once checked on us. No refills, no “how’s everything going?”, nothing. I even finished my drink and pushed the cup to the edge of the table in plain view — still ignored. When we were done eating, we stacked the plates hoping she’d notice. She didn’t. Another waitress — who was attentive and kind — finally came over, noticed the stack of empty plates, and took care of us.

Honestly, it was disappointing to be treated that way at a place I’ve recommended for years. Great food doesn’t make up for bad service. At a restaurant, basic politeness and attentiveness should be standard —...

So I was on a job relocation assignment and I was looking for a place to eat and when I saw this restaurant, it’s stars and it’s menu, I was all in for it, but when I got there... I don’t know what was worst, the service or food. So the whole “experience”, I wanted a bacon cheeseburger so I ask her the price difference on the two options: bacon for 13 dollars and to add cheese, 15 dollars.... I don’t know if I read it wrong but the main title of the meal is a “cheeseburger” and you there’s an up-charge for cheese? ... okay? ... But the biggest problem is that the waitress just points at the item on the menu when I asked about it like I’m an idiot instead of explaining it, I still don’t know the answer to what I asked... now the cheeseburger itself... the cheese looked like cheese whiz was sprayed on my burger. It looked puffy, dry and I believe it threw off the taste. Overall, it was bland and I tried to sound composed with my complaint to the waitress but like almost any other waitress, she just gave me that “why do I have to hear a complaint? I wanna get him out of here” expression. Great potential,...