East Bamboo — Restaurant in Town of Eastchester

For 22 years I had LOVED East Bamboo and even though I live a couple towns over, I would still stop in once in awhile because their food was the best American Chinese food around. Recently, I stopped by to get my regular order and I couldn’t help but notice the quality is vastly different than the past. The General Tso’s Chicken sauce has changed a little and the rice, a power quality, was over cooked and increasingly starchy but not in a good way. The chicken, which use to be generous chunks of chicken breast, are not small more gristly pieces. Also, as I waited in line, I saw the gentleman making the fried chicken and spare robes sneaking pieces of the chicken to his mouth without gloves etc.. he would look around, take a lice from the large bowl, put it in a rag, and then put it up to his mouth while turning away from front towards the back. This happened repeatedly as I waited to pick up my food. I hope they are given lunch and dinner breaks. Additionally, I noticed they no longer have the safety matts on the floors to help backs and slip injuries in the kitchen. Sadly, I will not return and will stick to my...

Wow I am so astonished by this restaurant. Although this isn't your fancy restaurant with nice tables and lights, there is something welcoming about it. The married owners (I can't say anything about anyone else) are so friendly and I've gotten to form a relationship with them over time. They are VERY accommodating as in you want something fried? They'll do it. You want something steamed? They'll do it. You want to change the sauce? They will do it all.

I wanted to share my great experience because some people will complain about customer service and totally under estimate the food industry. They are super good at triple checking orders even when the restaurant is so packed the the line forms to the door. Call them around times that aren't the hot spots (12pm and 6pm) and they will get you your order immediately. If you plan on calling during noon or dinner time, expect to wait. No point of complaining. I will say, the wait is definitely worth it considering how much food you get and the price point.

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I have been ordering from this restaurant for many years. The food has always been top shelf. Ever since they closed and reopened after the pandemic situation the food has completely gone downhill. The last three times I've ordered, and yes I keep trying, the food has been horrific. I ended up throwing it all in the trash. There are things in the food that don't belong there, the sauces are liquidity, things are just not as they should be. I thought of not placing this review because the owner is very nice the staff is very nice but they need to get their act together. I will never personally order from them again it's like burning my money. They've been a neighborhood institution and I truly do hope that they're able to do better in the future.

To the owner: yes you keep saying you use all fresh ingredients but does that include fresh pork grizzle in your wontons and fresh chicken joints & bone in the...