Went to the MacGregor's Grill & Tap Room this evening (2021.07.12).

This is the MacGregor's at 2205 Buffalo Road, Rochester, NY 14624.

Three of us got there about 6:15pm.

Inside, the bar was about 1/2 full. The inside portion of the restaurant looked to be about 2/3 full, with social distancing seemingly in place as the tables were far apart.

We elected to sit outside and that went pretty quickly. The host/manager seemed to be in a sour mood, as we received no smile, no greeting, no welcome.

Waitress (Marissa? Server #314) was slow - going on 15 minutes getting to us. We noticed that the people that arrived before us were seeming to have service issues so we girded our loins with patience.

"Server #314" was personable and pleasant. She took our drink orders and ran off to get them entered - Diet Pepsi, Iced Tea, Edmund Fitzgerald Porter. Drink delivery was slow, perhaps 15 minutes. In fact, we ordered dinner before the beer arrived at the table (see below). Server #314 expressed dismay at the slowness of the bar.

The Diet Pepsi had become a regular Pepsi and was delivered with the iced tea. The Porter came later - less than five minutes later but definitely later.

I asked to exchange the Pepsi for Diet Pepsi. That was done quickly and I got Diet Pepsi the second time.

The food we ordered: Shrimp and Chips, Cow and Pig Burger - no bun, side of coleslaw Buffalo Sauce Burger - no bun, Caesar side salad without croutons

20 minutes - No drink refills, first dinner (Shrimp and Chips) delivered by the manager/host. He still seemed to be having a bad day.

10 minutes later, second dinner delivered by the manager/host (yep, still dour). Buffalo sauce burger, garden side-salad. Didn't I ask for Caesar? Burger was overdone, though still warm when delivered. Too bad about the salad. Did not ask for a change - how long would that have taken?

10 minutes later, third dinner delivered by the manager/host. He was still having a terrible day. The burger was well-done even though rare was ordered.

I asked for drink refills of the Diet Pepsi and Porter, the waitress started away without asking about iced tea, called after her to get an iced tea also. The Diet Pepsi and Iced Tea came quickly, the Porter had to wait until the glass was empty and could be refilled (at least that is what happened, not sure it is a rule).

Waitress came back and asked how things were - let her know that things had gone poorly. She apologized, then made some excuses about short-staffed and the like. She made no offer of desert, money off the check, or a coupon for a future visit to compensate us for the poor experience.

Not planning on going back and I suggest you find another place to hang out in Gates.