Tim Hortons — Restaurant in Town of Geneva

PSA!!! Go inside rather than go through the drive-through. They have a older woman working drive-through. This is the third or fourth time that my order has been messed up because she can’t hear me properly. I was yelled at and she cut my order short! I went thru the drive-through at Tim Hortons. After morning sickness a sandwich a cup of fruit and a hash brown sets my stomach perfectly. I didn’t even get to tell her my complete order before she told me to pull up and then didn’t answer on the intercom. I move forward and they told me that they can’t except my debit card because The chip reader was down. Seen that I have no cash on me and watching a person ahead of me pay with a card I thought I could. I ask to talk to the manager about it (Jan) and my card was thrown back at me. In tears, I give them every dollar I could find.. and she’s screaming telling my to hurry up. I hand her the rest, window slammed in my face. I was so upset I just drove off. Not realizing that more than half of my food was missing from the bag. I return home and call corporate to tell me that someone will be getting in contact with me soon. I called the store back to see who the manager that was working on the floor name was and I asked and they said hold on one moment as in the background you can hear her say I’m gonnaGet myself fired today. I ask for her name hung up. I’m type one diabetic and after morning sickness I just wanted something to eat. For $6 I got a burnt croissant that was supposed to be a sandwich with two hash-browns and a fruit cup. The lady in the drive thru can’t here anyone properly then maybe she can be put on cashier but I expected better from Tim hortons and this isn’t the type of management that should be representing a store. Everyone please...

Tim Hortons if u cant tell by driving by an barley seeing customers cars in their parking lot... the staff has no idea what they are doing at all. I ordered a cream cheese bagel an got no cheese cream on it... and its over a dollar for cream cheese. . Also the bagel was put on the s andwhich press not toasted. There is always something broken or not working there. The owner is very rude and seems as if she could care less about the place. Thats why there is alway broken machines and such. There was a time that the store was amazing but that was about maybe 5 years ago. But then it went to crap. The employees almost all of them look like they are on drugs, they have employees making out behind the counter... I dont want to see that and im sure thats not what they are getting paid for. The coffees are always cold by the time u get it if u go through the drive thru.. and they never stir the coffee. It now just tastes like burnt old coffee with nothing of what u asked in it. And it u ask to stir some employees get mad. Its very unorganized. Employees are very loud talking about their personal lives swearing and such. Customers dont want to hear that at all some come in to relax with a coffee ... I used to LOVE tim hortons but now I will never go back there again. And I dont recommend it to anyone. That building is a waste of space. Nothing u order is fresh... if the employees dont care about their job do u think that they will do their job properly such as change meats that are old and sauces and such. No most likely not. Disgusting and not...

The low posts are due to the false advertizing. As you can see, the sign says Coldstone Creamery ice cream. Grandkids had the day off and we were blessed to have the grandkids, girl 10yrs and boy7yrs. We had a great morning with pancake breakfast, going thru a Haunted Skeleton and WesternTown and Cornmaze. As a former teacher and indulgent grandma I planned the best kind of lunch a kid could want.... fancy ice cream. There was no ice cream.....there was no Coldstone. The clerk explained that they took out the Coldstone several years ago. We were tired, the kids were ready to burst into tears, and I was ready to boil over. When I asked why there was a sign that clearly said "Coldstone" she replied, " they said it was cheaper to leave it than take it down". That is a very cheap, lame, and money hungry answer. So obviously they care more about their back pocket than the public........... and children who were very disappointed. My answer is, "Get a ladder, a bucket of paint and a paint brush...lazy...