Staples — Local services in City of Geneva

I visited the other day and was impressed by the speed and kindness in the printing and marketing department. They were nice people and got me my order despite me not knowing exactly how the process worked at a very reasonable time period. Nice.

EDIT: I use to give this a five. Now it is a one. NOT BECAUSE OF THE EMPLOYEE I WORKED WITH BUT BECAUSE OF THE WRETCHED MANAGER. This Jenelle is a witch! She's nothing but for the numbers and profit, including hearty overcharges and random fees. And she will not let anything stand in her way, including her own employees. Not only did one of my favorite workers apparently quit on the spot the other night, this horrid women made a young employee sob in front of multiple customers with no remorse. They were clearly doing their best and when I have worked with this employee before, they did nothing but a spectacular job. The only print and marketing employee I didnt like was a male named Jay. There was NO reason and NO excuse. Maybe if this "manager" would STAFF the building correctly she wouldn't have to scream to get what she needs done, done. It is not enjoyable to come to this location anymore. All the employees are over worked and frightened of blow back from this company. It is not enjoyable to come here and submit work, knowing I'm just another thing on only a few overworked, underpaid, screamed at people's list. I will take my business else where, but again NOT. BECAUSE. OF. THE. EMPLOYEES. I KNOW what it is like to work in a environment like this, it is utter Hell. If she tried to be compassionate and help her employees then I feel that staples would be worth visiting. Perhaps you should take classes in empathy, Janelle. You need them, you...

Don't go unless you have lots of time and patience! I have to clarify that this is primarily about their print & copy center. I go there often to get things printed and yesterday was no different. I submitted the order online. It was a small, simple order. When I went to the store to pick it up there were no less than four people just standing around behind the counter. When I walked up to pick up my order I was informed it hadn't been started yet but they would start it immediately. So I left the store and came back about 45 minutes later. They handed me my copies which were letter sized paper so everything was reduced in size and tough to read. So they apologized and said they would reprint. I came back and they had reprinted but not collated and stapled. So she apologized and blamed her new trainee for doing it. Now, if you're training someone new, don't you check their work to make sure they delivered correctly against the order? I double checked my order and it clearly stated what I needed. Bottom line, it took me about 1.5 hours to get what should have been a 3 minute pick up. This visit was extreme but normally this print and copy center is SLOW ... no sense of urgency whatsoever. I wish there was a Fedex...

Staples is one of those places that feels like it’s been trapped in a time bubble since 2006. You walk in expecting to buy printer ink, but end up questioning how this company still exists when no one has printed anything since the Obama administration. There’s always one employee who looks like they’ve been on a spiritual journey through the toner aisle for decades. The air smells faintly of paper, despair, and expired warranty plans. I went in to buy pens, but somehow left with a chair I didn’t need and a haunting sense of nostalgia for fax machines.

Every shelf feels like a museum exhibit: “Behold, the last flash drives in captivity.” They sell snacks now too, which only adds to the confusion. Who decided a place for office supplies should also offer Doritos and Mountain Dew Code Red? It’s like they’re quietly trying to become a gas station without the gas. Still, there’s something comforting about it, like a relic refusing to die out of sheer stubbornness. So I salute Staples- part office, part crypt, part fever dream...