KFC — Restaurant in Town of Greece

Absolutely Appalling Experience – Avoid This KFC at All Costs

If I could give this location zero stars, I would. I just had the absolute worst experience at the drive-through, and it was nothing short of a disaster from start to finish. I placed an order for two Number Seven meals with mashed potatoes, fries, and Mountain Dew (no ice). The order taker acknowledged my order and told me to drive up to the next window. I said thank you and waited patiently.

It took about 5 to 10 minutes just to get to the payment window, despite there being very few cars. When I finally got my food, I was only given one order. I politely let the woman at the window know that I had ordered two meals, not one. She looked at me as if I were speaking another language completely confused. Then, instead of addressing me directly, another employee came up, ignored me entirely, and asked the first woman what the issue was.

After being told I had ordered two meals, this second employee handed me a second drink, closed the window, then came back to demand to see my receipt. I gave it to her. She then told me I had only paid for one meal.

At this point, I calmly said, That’s fine, I want two meals, and handed her my card to pay for the second one. After she charged me again, she asked me to pull up and said she would bring the order out.

I waited in front of the store for an additional 10 minutes. During that time, every single car that came through the drive-through after me received their food and left. I was still sitting there waiting for food I had already paid for.

Eventually, my passenger went inside to see what was going on, only to be told that they were refusing to bring the food out until we provided a receipt—again. Mind you, they had just seen it in the drive-through and charged me for the second meal themselves. This back-and-forth was not only frustrating but also downright disrespectful. The staff acted like we were in the wrong, even though their failure to communicate, document, and follow through was the entire problem.

The total time it took to receive two simple chicken meals? Over 30 minutes.

There is zero professionalism, no communication, horrible customer service, and a clear lack of training or leadership at this location. What could have been resolved with a quick apology and timely service turned into a headache that completely ruined my evening.

It’s honestly embarrassing for a business to operate this way. I live nearby, and it’s sad that such a convenient location is run so poorly. After this experience and after reading other similar reviews, it’s clear that this is not an isolated incident; it’s a pattern.

I will never return to this KFC and strongly urge others to stay away until management does a serious overhaul of the staff and trains them on basic customer service, communication, and active listening...

A couple ahead of me waited about 5 min. for someone to appear and spoke with the manager about a grizzly filled chicken pot pie they had purchased earlier with bone fragments in it. Reluctantly, the manager said that of course they could have something else, but after choosing were then told the amount had to be exact, so the only thing they could do was to order pot pie again and hope it was not as bad as the first. I then placed my much larger order to take home. At home I found my potato bowl to be pretty lousy. Chicken bits overloaded with breading making it hard to tell if any chicken was even there. The 8 pc. original was okay, but the coleslaw definitely did not have the cabbage rinsed before it was made as dirt was still in it. At least that is how it tasted. This is not fast food, nor tasty. I often really like KFC, but this location has different employees each of the times I...

I can honestly say that it was the WORST CHICKEN EVER IN MY 43 YEARS LIFE!!!! Even the biscuit tasted like it was a week old. One chicken leg was so dry that it was like eating tree bark. The other leg and thigh were soaking wet. I have NEVER had chicken that was that wet! I'm not sure if it was grease or water. All of it was cold! I tried the wings for the first time. The wing meat was even soaking wet! The biscuit was hard as a rock! I have no idea why everything was SO HORRIBLE?!?! To add insult to injury, there is a sign that simply says that you get a free sandwich if you download their app and spend $12 or more. It doesn't say anything about having to order on the app! I am right now trying to decide if throwing up is enough, or if I should go to the ER due to their food. Don't go here, your health and life may...