New Fong Kitchen — Restaurant in Town of Greece

After ordering 2 items and 2 cans of soda, to be delivered, the driver arrived withouts the cans. So, of course, I called the restaurant to let the know. Initially, the young lady on the phone tried to convince me that I had not been charged for the soda. However, the receipt clearly showed I had been charged. I was quoted a price which included the sodas. And, ultimately, I did pay for the sodas. In the amount of time it took for the young lady on the phone to figure out what happened, I had nearly finished eating the food which did manage to arrive. At this point one might think a simple solution would be to deliver the 2 sodas. But no, I was told the delivery drivers "all left" and instead they would annotate my account reflecting that I should receive two "free" sodas on my next order (odd that the drivers would have "all left" since the restaurant wasn't scheduled to close for another 3 hours). With the vast number of completion in the area, I will gladly be giving one of them my money instead of calling this restaurant back in the hopes of receiving two "free" sodas (that I already paid for).

It seems fairly obvious from the receipt that the person responsible for packing the order failed to add the sodas to the bag (as is evidenced by the lack of a check next to the item on the receipt, unlike the other two items, which each have been marked with a pen stroke). Most likely it was the same young lady on the phone. Because of her complete lack of accountability, she first: -pretends to not understand the phone number (5 times is a charm) -needs to check "the other computer" -blatantly lies about the total (in the hope that math is too hard?) -claims the delivery drivers vanished

Transparency and accountability would have earned a long term customer.

A complete lack of humility will earn 1 star on Google (1 too many), and Yelp and 'word of mouth' to as many people as...

The food was OK, I got the Szechuan chicken lunch special. What is much more important, I believe, was the Soviet-style rationing on napkins and utensils. I'll start by saying that I was amused by the reviews people would leave about #1 Chinese in Webster on Main Street (find those reviews for some laughs). The woman who worked there was VERY stingy with the paper-thin napkins she handed out. It was if she was handing out winning lottery tickets, not tissue-thin napkins. Here at New Fong, it was almost an identical experience. After a quick scan of the place revealed no napkins (or forks, knives or spoons), I approached the young lady at the counter. When I asked for napkins, she looked like I was asking for free food, and then handed me four (!) napkins/tissues. If I remember correctly, that's actually more than the napkin-guarder in Webster gave out. I got one tiny plastic fork with my meal that worked adequately. If I had asked for any more napkins or even a knife, I'm positive I would have been greeted with a hot wok full of grease and a judo chop. Are napkins that expensive? Can customers not be trusted because they will waste that precious resource? Why didn't they have Coca-Cola?? Anyways, the food is OK, it was made fresh, and I'll be back...

Great job New Fong Kitchen!!! They must have changed owner/cooks over the past year !! They lost me as a regular customer last year as their cooks always overcooked the vegetables in stir-fry ... broccoli, nappa, snow pea pods, etc. all soggy... So I left to patronize another Greece take out restaurant called "new yu house' which was really good at first but lately has gone totally down hill.

2 weeks ago, I called the new yu house at 3:05 pm and was told their lunch specials ended at 3:00 pm.... so serendipity, I called New Fong Kitchen and have been totally pleased and ordered from them multiple times already.

New Fong Kitchen is now the King-of-the-Hill in Greece for Chinese Take Out!

Keep up the good cooking and don't slack to overcooking the vegetables!

So far I have the following tremendous dishes at New Fong Kitchen:

Bean curd Country Style (#140) Shrimp and Scallop (S24) with white sauce Shrimp Chow Mei Fun (#65) Lake Tung Ting Shrimp (S9) Moo Goo Gai Pan lunch special (L18) Barbecue spare ribs lunch special (L49) Shrimp with...