Lombardo's — Restaurant in Town of Greenburgh

Was across the street from this restaurant purchasing a movie ticket, we had about 35 minutes before the movie was to start. Figured it would be a good amount of time to order food to go from this restaurant. Came in and went to the to go area. We were standing at the counter for about 5 minutes with questions about the to go menu. When we finally got the attention of someone. We asked a question about the difference of a plate that came in hero vs. entree form . The worker behind the counter said. He didn't know and to ask someone who worked there. Then walked away. This was confusing since he was in fact behind the counter wearing black. But figured he was a waiter and he meant to ask the to go people. It was also perplexing Why a waiter wouldn't know how to explain the menu . But nonetheless, we continued to wait another 5 minutes to finally get the "togo" staffs attention. Finally did. He explained the difference, then walked away mid sentence. So we waited some more standing at the counter when he eventually returned (since we positioned ourselves by the register) we put in our order. 1 meatball parm hero and a chx parm here. Fries with mozzarella cheese. In which he gave me a rude stare and said, "we don't do that." Which left me perplexed.. again!. They have fries on their menu. They Clearly have mozzarella cheese being a pizza place. So what's the issue. I responded and said. Well . Can you do that? He gave me another rude stare and clearly was annoyed as he proceeded to type in the order. Then, he mumbled "20 minutes" and walked away. Figured at this point we had about 20-25 minutes (trailers included) until the movie began, so I thought it should be fine. We ended up waiting 45 minutes until our simple order was finally ready, during which we decided to purchase drinks to go with our meal. We were standing at the counter when He handed the bag over. we tried purchasing the drinks, but of course, he ran off, ignoring us for another 5 minutes. Felt he did it out of spite as we were plainly standing there. Makes me wonder if the whole order was delayed out of spite. When he eventually came back to make the transaction, he continued in his rude way as if we were just there to bother him. Needless to say, we were very late for the movie. Really ridiculous to feel like the staff doesn't want to be asked questions and then to treat paying customers rudely while making them wait double the wait time they suggested for a simple order of sandwiches and fries. On top of that, the food was mediocre and bland. Don't go here if u have time constraints, you'll ultimately be late and treated badly. Should've just gone to Chipotle or chopt down the street. I'm Sure it would've been faster service with...

DON’T EAT HERE!!!!!!! On June 14th, at about 5:00, my son and I went to Lombardo’s in Dobbs Ferry for a quick slice. Living across the street, you would think that it would be ideal. In the last year that we have lived, we had been there on two (2) previous occasions. Not that there was anything that I could put my finger on, but I always had an uncomfortable feeling there. Well, today, to my surprise, the reason showed its ugly head. After having an uneasy exchange with the young man who took our order, a young man who I could tell was not a typical person himself (my son is a 13-year-old with Autism), seemed put out by my asking him not to leave the slices in too long because my son would burn his mouth if they were too hot. After paying for our order, we sat down and began to eat, when the young man who had taken care of us was having a conversation with a co-worker, who blurted out ”I was surprised to see that they let black people in here”. Everyone turned and looked at him, with a co-worker even hitting him and giving him a stern look. An uncomfortable silence fell on the restaurant, so much so that you could hear the proverbial ”pin drop”. Thank God for small miracles, either my son didn't hear the comment or was too involved in his iPad to pick up on the blatant racist comment. Needless to say, I was furious, stunned, and totally flabbergasted. I ask my son to pack up what was left of his food, we were leaving, but him being the person that he is, he just said he wanted another juice. I went to another employee and asked her to accept payment for another bottle of juice, which she did uneasily, apparently embarrassed by the statement. Seeing that not all of the employees were complicit in this racist attitude, I asked to speak to a manager. She goes into the kitchen area and returns 10 seconds later, which indicated that he must have been within range to have heard the comment and not do anything. After recounting the incident to him, he replied:” look, there are 40 people who work here, I can't control what all of them say”. After seeing the bewildered on my face, he goes on to say ” he will be repermanded, he won't ever do that again”. Again seeing that his assurances were not having his desired effect asks if he can get me anything that will make me feel better!! Which was probably tthe most offensive and insulting comment of all. So, over my son’s objections, I packed his remaining food and we left! I'm dumbfounded!!! That in this day and age, I mean, come on, it 2019, how can they not have a clue? If you are a person of color, please I implore you DONT!!! By the way, if you were wondering, I am...

I order via phone for pick up from here almost everyday for my kids and the last 4 times there's an issue with my order when i pick it up. the last 2 times it happened the owner, Peter was present. His attitude stinks. the first time her literally approached me like, "what's the problem" as if he was mad I was annoyed. he was so rude I promised I would never go back, however he called an apologized; acknowledged the mistake and I decided to give them another chance. Today, there was another issue. I ordered at 1103am. I get there late at 1130 to pick up, and the cashier tells me the cook forgot to make the fries (after I paid), so I responded, " why does this always happen when I order?". Peter comes over and says here's the fries, what's the big deal he didn't see them , and calls me a sir (not sure if he was trying to be funny). meanwhile, he never looked for the fries he just asked the cook and the cook said he forgot the fries. Peter's customer service is really bad. People have the right to be annoyed when you're spending almost 5 dollars a slice and 20 dollars for salads and staff cant get the order right. All he had to do was apologize and keep it moving but his attitude just makes the situation worse. I will never be back to this place and will also make sure the agency I work doesn't order from her again. especially because I literally witnessed his staff saying they hate when they get orders from the childrens village in his shop one day. this food is alright but if you don't want to deal with people that act like you're bothering them when you have a complaint, don't go to Lombardos. NEVER AGAIN. I LITERALLY NEVER WRITE REVIEWS BUT IM SO UPSET. as i look through the other reviews, there is a trend because most people are saying service is bad and waiters and staff are rude and it lets me know im not bugging. this place is terrible. ARDSLEY CUCINA is the new spot. there food is absolutely amazing and they are so nice. go where you're welcomed, not...