Burger King — Restaurant in Town of Hamburg

This is relevant, I promise! When I was in college I worked at Subway. At first, I thought that working at Subway would be cool because I loved the food. The job actually turned out to be terrible, but I learned a lesson in fast food restaurant management. Apparently, my Subway manager received a bonus that decreased with the amount of waste the store produced. I witnessed a grown man pulling used paper towels out of the trash that he felt still had some life left to them. Yup, that's a free trade secret, folks. What's this story have to do with Burger King? After a recent string of incorrect Burger King orders placed on DoorDash, I think this establishment is pulling the same DON'T YOU DARE WASTE ANYTHING OR I WON'T GET MY BONUS trick. Of course, this is just hear say, but hear me out. So, today, I ordered a chicken sandwich made to order just how I liked it. What I got was an inedible sandwich. This thing was so old and so cold you knew it had been sitting somewhere obscure far from the heat lamp. Perhaps someone made it, realized their mistake, and hid it until another similar order came in from an unsuspecting DoorDash order. I mean who's going to take it back to the store to complain, right? After all, DoorDash will eat the cost and partially refund your order. Or, perhaps the manager freaked out that waste had occurred and decided to toss it upon some unsuspecting patron for the same reasons I stated above. Now, had this been the only time this particular Burger King stiffed me with the incorrect order, I might have let it slide, but it's not. The food is consistently bad, and the orders are consistently incorrect. I wonder how big the bonus is if nobody buys from your restaurant? I definitely...

Burger King store#11973 S-4175 McKinley pkwy Blasdell, NY 14219

I went to store 11973 this morning and ordered 2 lg hash browns & 2 apple juices but then decided I would change them into 2 breakfast meals & I also ask the guy who was professional & nice if he could add a med hash brown as well he said no problem. After I ordered I noticed the price was extremely high & I ask him about it & he said to come on around that he needed to fix the pricing, I said okay & drove on around & was greeted by the young man who took my payment. Another young man who was very professional & nice then gave me my food and as I looked in the bag I noticed I was missing my medium hash brown & I advised the young man who turned around and told the old lady that was standing there. I began to explain my order & no I was not yelling or upset there was no need to be, when going threw a drive thru things like this happen all the time. But she cut me off & screamed out at me "well that is not what I was told" she was so nasty, rude& really should not be in any industry dealing with people because she went to 150% angry all because I wanted my medium hash brown I ordered. The nice guy came from the back & told her she need to stop & that he would give me the hash brown but she was so nasty, rude in front of my children I ask for my money back. I have her name but I will not reveal it here but I have reported her to Corporate there is no way this person belong working with the public. She need to find a new career cause dealing with people is not it. She really need to pray and ask God to...

Went on 9/27 around 11:30am and manager "Jessie" or something similar I believe was absolutely rude. The kiosk took our money (the full amount) but said there was a remaining balance of $3.34. At that time the FULL payment out of came out of my bank account. The manager insisted that I paid the full amount again and then said "just fight it with ur bank. Nothing I could do". Then doubted we had enough money to pay it again. He literally wanted to see the account to prove we had enough money. Even though this whole thing was a problem with their system. I was not going to be out double the money just because of their system. He was so rude and unhelpful. I started nice and understanding but he immediately had an attitude and treated us like we were stupid. He just walked away and left us to figure it out ourselves. I fully understand that problems happen with the system but absolutely no reason to be rude with such an attitude. It's so unnecessary to treat someone that way. He could have done so much more and gone about it...