Tim Hortons — Restaurant in Town of Hamburg

I rarely leave bad reviews, but this morning's interaction with the gal operating the drive thru was so awful that I feel like I should warn others.

She was horribly rude to my husband and I. We needed just a moment to look at the drink options - were fairly new here. We didn't even need a full minute and there wasn't a car behind us. The girl kept talking over us and eventually just tried to assign us a coffee because she was annoyed. We just rolled up the window and decided to go to Starbucks a few minutes away.

A previous time we ordered a large sugar free iced vanilla latte. We have had many sugar free coffees from many places due to dietary restrictions. They gave it to us completely unmixed and it had SO MUCH sugar free syrup in it that it physically hurt to drink. When we went up and told them it wasn't correct the short gal at the counter with reddish brown curly hair argued that it was fine and we were wrong. My husband kindly asked her to remake it. When it was remade they gave us the next size down. She told us that the first cup wasn't the correct size for an iced latte and that the smaller one was correct. She was dismissive and rude throughout the entire interaction.

It's sad because when we moved here in January we were so excited to have this location just up the street, but their staff has been really unfriendly to us multiple times. They are unwelcoming, very rude, and don't know how to make the drinks they're serving.

I do not...

I don't even understand how a location so new could already be so terrible. Awful customer service, and I have experience in the service industry so I'm usually very understanding. Ordered a grilled cheese meal, the cheese was literally ice cold and distinctively still separated into slices, the chips were forgotten, and the iced green tea was luke warm. I also ordered an Italian on a bagel, on which the meat was half-hazardly slopped. I could understand if they were busy, but they really weren't. And not having seen any of this until we reached our location, I just didn't have the time to go back and scold people who should know how to do their job, seeing as how they were literally just trained. So hopefully the powers that be do something about the sheer laziness of their employees before everyone skips that location in lieu of one of the dozens of better Tim Hortons within a few...

Would give less, manager would not give us a number to contact anyone about our order. Ordered through the app delivered through doordash. Order was 3 bagels toasted with cream cheese, 1 hot coffee with 3/3, 1 cold coffee 3/3, 1 redbull drink, and 2 plain donuts. We received 3 untoasted bagels plain, 1 black hot coffee, 1 black cold coffee, the redbull drink and the donuts. Take the order back to the store (mind you its now 45 mins since we ordered) ask for the manager and she tells us that the order never showed up in their system and she went off what the dashers phone said. Then stated she remembered toasting the bagels when she was handed the untoasted bagels her story changed again. This place is horrible and ran by incompetent people. Total wait time from ordering till we received our food 1hr 15 mins (ordered at 11:01 got back home at 12:30 restaurant is 7 mins...