Fuji Grill II — Restaurant in Town of Hamburg

I’ll be honest this was a super weird experience. I am not even quite sure what happened at our dinner the other night. I feel like I walked in and entered the twilight zone. We usually have an annual winter getaway to an all inclusive resort and get our hibachi fix there. Due to covid we haven’t really been traveling so we thought why not get some hibachi locally?

-The food- 4 stars- we ordered the chicken and shrimp steak and scallop hibachi dinners. The food was good with the exception of the shrimp. Most of our tables shrimp was a little fishy and the texture was off. The scallops were fresh but needed a better sear to have been perfect. The rest of the food is good and what you would hope for. Portions were generous and flavorful.

-The chef- 4 stars. He was talented and knew some fun tricks. Overall he was a good cook and wasn’t responsible for the funky shrimp. He was a little snarky though, made several rude comments to the table. When he was playfully trying to throw zucchini into everyone’s mouth he did angrily shoot a piece at my shirt. Glad it didn’t leave a stain. He didn’t do it to anyone else and it didn’t feel playful. He had very good aim so I’m sure it wasn’t an accident. He also had a water bottle that had a topper of a boy peeing. He squirted it into a little girls mouth. We were all a bit shocked, not appropriate.

-The server- 2 stars- The waitress was so rude. She had to take our orders, bring and refill drinks and bring and cash out checks. Not nearly as much work as other restaurants. This woman didn’t seem to care or realize she was working. At first she didn’t remember who ordered what drink, ok no big deal. But then she didn’t seem to want to bring refills, which were alcohol btw, which would have increased her tip. She ignored or forgot about several requests and seemed to be bothered to come back. Our table started asking other servers to bring us things, which luckily they were able to help with. At one point she even said out loud “I know, I’m terrible.” Which would usually make me feel bad for someone but she didn’t seem to care or to be trying to improve the situation. When we got our checks she accidentally put my Truly on someone else’s check. In another restaurant this would be fixed and no one would remember it had happened. Here she explained the snafu and apologized but didn’t offer to fix it. Once I realized what happened I asked her to fix this and add the drink to my card. She said I’m sorry and once again didn’t offer or seem to want to make the change. She told the other guests it shouldn’t be a big deal, it’s only another $5. At this point everyone was over it and wanted to leave.

-The ambiance- 1 star or less- I’ll start by saying most hibachi is memorable the first time you go, then it’s usually the same. The people in the restaurant aren’t that memorable because you are there for dinner and a show. This was my first visit to this restaurant and it was shocking. After being seated we noticed it was very crowded and a bit rowdy. It was a Friday night at dinner so many people needed to let loose a little? After looking around further some of the other guests looked dirty, like they didn’t bathe, wash their clothes or wipe their kids faces before they went out. It has to be bad if you notice this when you are out to enjoy yourself. People seemed to be careless and the restaurant was a bit messy as a result. When I went to use the restroom another worker was finishing up and said to me “I’m glad I came in here before you. Someone threw up all over.” This is super gross and like I said it was about 8:30, late dinner time. This place was full of families. I’m not sure who was going that crazy!? The stranger part was the server didn’t seem shocked, upset or that phased that this happened. I get the feeling it might be a common occurrence.

I definitely wouldn’t recommend it here and I won’t be coming back. Too many weird things to say they had a bad night. I heard better...

We decided to come here after having an amazing meal at another Fuji in Buffalo. We ordered the same food but was completely different! After we ordered the waitress came back over and said they didn’t have what I ordered. I had to show her on the menu. When she brought out our food, she brought out half of our food and said” oh I never gave you silverware”! Then she proceeded to wait on other customers. We needed drinks, the rest of our food, silverware, condiments that are usually on our table… oh and btw she brought out my app incomplete. I had to ask for the sauces that went with it. Other servers noticed we needed silverware and brought it to us. Finally the rest of our food came out. As I said before we had had this food before! Well it was nothing like we had before for the items with the same name. What came out looked great but it was all pretty with no food! There was no way of actually eating it. It come in a pretty bowl with lots of flowers but no plate! They filed the bowl with ice instead of rice. When I order this at another Fuj I had left overs and it come with so much more editable food!! Then my son ordered a Shirly temple ( 7up with cherry juice)… they charged for each glass!!!! Because it comes from a bar!!! WHAT?????Damn that cherry juice is expensive! The waitress was horrible the food was crazy expensive for what you got! Never would I ever go...

Never had any issues here. Food and service great. Today wasn't a good experience. We went in and were seated at hibachi. Our cook was great, we tipped him as we always do,and we tip well for the cooks and servers. Our waitress was very nice but she disappeared. Not sure if her shift was done or she was on lunch. We didn't see her again. What we got was another girl with the biggest attitude i have encountered there (platinum blonde looking hair). Asked her to split the check. Acted like it was the biggest deal. It only needed to be split in half and we both had credit cards, no cash, so we would of paid on one check if we could. The first waitress (nice), ended up getting me my pop from another machine because the one had no carbonation. I asked for a refill with the new waitress and she brought me the flat pop. When i told her what the other waitress did she dismissed me and said there the same. She didn't come back with split checks so i went up to the Register to ask for them. She was busy sitting at a table chatting with a friend. Because of this the tip was affected big time. When we left a car was basically parked behind mine. I had to maneuver very carefully to get out. No doubt it was an employees. So we will not be back. I know finding help these days is hard but she is seriously the bottom...