Crumbl — Restaurant in Town of Hamburg

My experience at Crumbl Cookies was nothing short of exceptional, earning a well-deserved 5-star review across the board for its outstanding atmosphere, impeccable service, and delectable food.

First off, let's talk about the atmosphere. From the moment I walked in, I was enveloped in a warm and inviting ambiance that immediately put me at ease. The decor was charming and stylish, with cozy seating areas that beckoned me to relax and indulge in some sweet treats. Whether I was there for a quick pick-me-up or a leisurely dessert date, Crumbl Cookies provided the perfect setting for a memorable experience.

Now, onto the service – it was absolutely top-notch. The staff were friendly, attentive, and genuinely passionate about providing the best possible customer experience. They greeted me with a warm smile, took the time to explain their menu offerings, and made sure that I felt valued and appreciated throughout my visit. Their professionalism and dedication to customer satisfaction truly set Crumbl Cookies apart from the rest.

And of course, let's not forget about the star of the show – the food. Oh, the food! Each cookie was a work of art, freshly baked to perfection and bursting with flavor. From classic chocolate chip to inventive creations like sea salt toffee and chilled sugar, every bite was a heavenly delight for the taste buds. The quality of ingredients was evident in every mouthful, and it was clear that a great deal of care and attention went into crafting each and every cookie.

In conclusion, my experience at Crumbl Cookies was nothing short of exceptional. From the inviting atmosphere to the impeccable service and mouthwatering food, it's safe to say that Crumbl Cookies has earned its place as a 5-star destination for cookie lovers everywhere. I can't wait to return for another...

3rd visit: I placed an order at 8am for a 3:10-3:40 time slot for pick up. When I arrived at 3:35, I still had a 20 min wait. Granted, it was a day where there was a promotion, but I was told that we don't get put into the que until we click "I'm here" on the app. If that's the case, then what's the point of the time slot for pickup? Also, when the employee showed me the cookies asking if they looked good, they did. But then she closed the box with the side so far inward that it literally chopped off the side of one of my beautiful cookies! Which I didn't realize until I got home. So, again, amazing cookies, not so good service.

2nd visit: Again, sold out. At 3 in the afternoon, so it's not like it was the end of the night. This is a 100% strike out rate at this point. Inventory definitely needs to improve.

I visited for my 1st time yesterday. I downloaded the app and ordered a 4 pack and paid for it online for pickup. Upon pick up, I was told that the lemon cookie was sold out. I had to substitute a second one of a flavor I already had. This was very disappointing and I wasn't offered any compensation. If I'm ordering on the app, I expect the inventory to be up to date. Although the cookies themselves are amazing, the cost is very high, so if I cannot get what I ordered upon pickup, good customer satisfaction would have been to offer something for my trouble. That being said, the cookies we did get were decadent! I like the points system on the app to earn rewards. The Bakery was very clean and the staff looked happy to work there. Pros: Amazing cookies, clean facilities, friendly staff. Cons: High priced, poor inventory, poor...

Worst customer service! This place is going down hill rapidly. I have spent hundreds of dollars over the last several months to bring Crumbl cookies to events, and parties.

I Placed an order. Notified through the app that I was “here”- never received notice it was ready- finally went inside and found that no one acknowledged my arrival, told me they were sold out of the cake, and I said, I already placed my order… what’s in that box on your counter? (my cookie) the customer service is horrible!

The person behind the counter then opened the box and flipped it over and the cake smashed all over the top of the box-

Train your employees better! Do better. Be better and stop adding an expensive tip - to the orders on the app- it’s crappy customer service- give people the option to choose IF they want to tip, and how much- don’t automatically add it, and force people to have to change the tip amount- too cumbersome. Not to mention, the employees do nothing to earn the tips—- they are not well trained and horrible to interact with/ dirty store. Rude...