Edie's Pizza & Subs — Restaurant in Town of Hamburg

I will never go to Edie's again

Several years ago the only pizzeria I would patronize was Edies. However, the food quality and service have greatly gone down over the last few year.

It started with the pizza. They started serving pizzas with a paper thin layer of cheese. There were even parts of the pizza with no cheese. So I started ordering double cheese. Even with ordering double cheese, I could see the sauce through the cheese. The last straw was when I was served a pizza with 3 pieces of pepperoni on each slice on more than one occasion. There is no way that a pizzeria could justify that little pepperoni.

I also had problems with their chicken wings. They started being served amazingly dry and lacking of sauce. They were so dry they were hard to eat. So I started ordering extra sauce. That seemed to work for a bit. But one day I ordered extra blue cheese with my wings. The wings were served without the extra blue cheese. But I was charged for the extra cheese. I called and spoke to the owner, and he credited my account.

The last straw was today. I order a chicken finger sub, medium, with blue cheese and no onions. When the food was delivered, my sub had no sauce, provolone cheese, no blue cheese, and onions. I called right away and told them the order was wrong. I asked them for a new sub. The lady on the phone put me on hold for a very long time. By the time she came back, I had the thought that my new sub would be tampered with, so I changed my mind and asked for a credit.

Once again I was placed on hold for a long time. When the lady came back she offered me a $5 credit. I said that I paid $10 (plus delivery) for the sub, and that I wanted a full credit. She informed me that the only way to get a full credit was to return the sub. She must have thought that I was making my complaint up to get a free sub. I asked for her manager. She said she was the manager.

I told her (and I'm being polite here) keep the $5, and that I would never go to Edie's again.

Finally, the attached picture shows the provolone and onions that I took off of my sub. I hope now she...

After Koz pizza shutdown (and the replacement is not acceptable) I was on the hunt for a new "go to" place around the area.

Luckily, out of all the places I choose to sample Edies. I used to eat there when I was a kid growing up, and it seems 20 years later they are still kicking!

I have ordered several things so far, and each time I have been delightfully surprised with no criticisms.

Pizza: I like my pizza very specific. Not too much cheese or sauce, well cooked so the cheese is a little burnt on top, not to thick of a crust, but not too thin either. When I pick up the pizza slice it should NOT drip and loose all the topping. I hate a sloppy pizza. Edies checks all these boxes and it's perfect the 2 times I've gotten it!

Wings: I tried Medium and Garlic Parmesan. I loved both of them, they are not dry and too crispy, a very nice amount of sauce and big juicy wings! I know it's kinda weird with wings because there is only a handful of suppliers so it can't vary too much from location to location, but these were super good!

Fries: This one was a huge win and surprise for me. It's my PERFECT type of fry. They have a perfectly delicious golden crispy coating and just the right amount of salt. I seriously was in love and I hope they are like this every single time.

Subs: I tried a chicken finger and assorted. Both subs were phenomenal and would not change a thing. Perfect ratio of ingredients and delicious.

The only thing that makes me sad is, no regular fish fry opportunities. I think they only do fish fry Fridays during lent. But that is okay I can get a fish fry somewhere else when I want one :)

Thanks Edies! Never...

Very sad to be writing this review, have been a customer at Edies in Hamburg for the last three years and the food has always been amazing! But today, I ordered dinner for my family like I have always done, the person who answered was very nice and quick. However, when my husband went to pick up the order the situation was VERY different.... He had asked to speak with the manager on duty as he wanted to question why he was unable to make a purchase for delivery of a sub a few weeks ago. The manager was very rude, told him flat out he DOES NOT want my husbands business anymore and to leave. It doesn’t end there, as my husband went to leave this manager made a nasty comment and called my husband a grease monkey laughing with other employees!!!! This is the worst business practice I have ever seen! I am a business woman in a multi million dollar corporation and this is appalling. I can say however, when I personally called back and asked to speak with the owner I did speak to the owners daughter Rachel who explained the situation to me, and did say that the manager would be spoken to as he was out of line. I expect to see some restitution for this situation! I would appreciate for the Owner him or herself to contact...