Nick Charlap's Ice Cream — Restaurant in Town of Hamburg

Great food but the worst customer service I’ve ever experienced. The woman behind the window must’ve woken up on the wrong side of the bed this morning. When giving her our order, she responded back with such attitude as if she was fed up with us. When my husband went to the pick up window, there happened to be a man who was already waiting for his food long before us, and somehow she served us our food before him, which angered him and he requested a refund. She responded to him rudely that she doesn’t know how to do refunds. I don’t blame him for getting angry as he waited a long time and we had a group of 8, while he was with his wife and baby.

Anyways, we get our food (burgers and fries) and noticed another large group of ppl at the window. I overheard the woman come back and tell the teens she was with that they’re not serving food anymore, just ice cream. They ended up walking to the subway next door. Meanwhile, the next customers were able to order food....?! Like I don’t understand how she can refuse food to customers but serve it to others?

So that was my experience. The food was amazing, but we chose to get ice cream somewhere else. Didn’t wanna deal with her again.

I’m not sure what caused her to be like this, and there is no justification for her behavior, but I hope she receives some customer service training and adjust...

I am currently getting ice cream with my daughter after a long day of dance. The young man who took my Order, Amazing. Ice cream was great. Now the young girl who served me the ice cream was completely rude. Standoffish. She wasn’t like to the customers Before or after me. And I made sure to watch. Sooooo nasty and I’m just trying to figure out why? I was nice and respectful. I can only hope It wasn’t because of the color of my Skin. But unfortunately that’s what it looks seems...

Been there three times this summer. First two were great. Young kids working but at a quick and effective pace.

Third visit was a different story. Owners were working. One couldn’t operate the credit card system and said none of my cards were working and I couldn’t pay credit. I used both earlier in the day. I had $10 cash so they let me pay that amount so I give them credit for that. Food was fine, but half way thru my drink I noticed a handful of fruit...