American Waffle House — Restaurant in Town of Hempstead

Really wanted to love this place based on the reviews, we must have picked the wrong day to go. They were not full or busy. When we arrived through back entrance we waited for a few minutes before asking where to sit, someone yelled only the right side. It took a longer for service and to order than expected. People who sat on the left side after us were served and eating before us, not sure what that is about. When the food arrived the waitress asked me to check pancakes for pecans, they did not have them, but she was adamant I rip each pancake apart to check. She stated “I knew he forgot them” and took the plate (she had accidentally touched a pancake while looking for nonexistent pecans). 15 minutes later she brought back new pancakes that were not fully cooked and batter was oozing out, she took them back again and said “I can’t believe he did that” we never saw her after that-no coffee refills, not making sure my husbands food was good nothing. 15 minutes later and my husband has finished his breakfast (with no coffee refills), she brings back pancakes and I asked for them to go. 10 minutes later she brought back a box and the check. We wanted to check the pancakes before we left and my husband wanted to order something to go-she never came back. It took 45 minutes for not good pancakes with 1 or 2 pecans in each. I had no breakfast, and no apology and spent $60 to be hungry. We understand mistakes happen, but to avoid us after one instead of trying to make it right is appalling. We will not be returning. There are so many other small businesses that care about their customers to...

One thing to note is that parking is located in the back, and there's an entrance right around the back as well, so don’t miss it when you’re driving.

Its a tough decision for me between the pancakes, french and waffle. They're all great. You can tell they’re freshly made and not your typical diner-style food.

You might wonder if the eggs portion size seem a bit small due to what you see in the photos, but that’s likely due to the container size.

One thing I really appreciate is they provide all the condiments you need in the to go order—whether it’s syrup, ketchup, or salt,

As far as seating, there’s always enough room, even when it’s busy. You won’t have to wait long for a table, which is a nice touch, especially on weekends when some places have long wait times.

Lastly, I love that they still offer combo meals and specials—something that a lot of places have moved away from in favor of à la carte options. It’s nice to find a place where you can get a complete, satisfying meal without having to pay extra for every...

No offense to Gloria and the other professionals that have been there. But they really need to better train these New kids. They do not come back to your table anywhere near enough. When we first sat down. We didn't get asked what we want to drink for 10 or 11 minutes and it wasn't even busy. We were brought coffee that we asked for, but they didn't give us any waters? 🤷🏻‍♂️ That was a very first coming here for years. Gloria and the older lady I'm sorry I forgot her name but keeps coming back over and over again asking if we want more coffee, which is exactly what it's supposed to happen. My coffee cup was completely empty for over 15 minutes after my first cup They really need to pick it up drastically and hustle and pay attention! Remember Everybody - Tipping is Optional. NOT an obligation! These new kids will not get another penny of a tip from Me until they are properly trained! Never in my life had a lousy experience here at the Waffle House in...