Ay! Caramba! — Restaurant in Town of Hempstead

Visit Date: 12/21/22

I came here with my friend after work to eat dinner before we had a night of attending an AA meeting, giving rides to some of my other friends that needed rides and going to karaoke with our other friend. I was here once before when they reopened and I used to frequent Ay! Caramba when they had a stand alone location in Hewlett. My friend was very impressed with her food too she liked it.

For this visit I got the wet burrito. I missed my wet burrito so very much it used to be one of my standards when I would visit Ay! Caramba before they closed. They reopened and combined with Bagelo another store that had two stand alone stores in the Hewlett-Woodmere area that had also shut down. It's kind of awesome because if you feel like a bagel at night now this store has a bagel option and it is also great to have good Mexican food back in the neighborhood that I work in.

If you haven't been here yet, do it you won't...

I've been here once before and the entrees are mediocre at best. But they have some tasty apps. Unfortunately-I will never return to this establishment.

The young man took my order-very simple. One app and one dessert to come last. He managed to mess up the orders. But instead of apologizing-they begin to talk about me like I'm not even there! I was floored.

Adding insult to injury, they made me wait for the correct order for another 15 minutes! To the point where I demanded a refund. And the same young man-(incredibly disrespectful btw) LAUGHS IN MY FACE. And proceeds to tell his co workers "you guys got to take care of this one"

I've never ever been treated so poorly as a paying customer. But not to worry I'll make sure I'll spread the word. You guys are already struggling as is-but you've made it clear as to why. Piss poor customer service paired with subpar...

Most of the staff is welcoming and friendly, accommodating and apologetic if an order is made wrong, and the food itself is delicious. The problem is the man who I think might be the owner. While waiting for my food, I witnessed him yelling at people who just came in to get out if they aren't eating, as well as making crude, disgusting comments about flatulence and alcoholism to several high school-aged customers. As he was processing my debit card, he basically slammed it against the machine before swiping it, and he came off as rude and standoffish otherwise.

Like I said, the food here is great, and most of the rest of the staff is wonderful, but if you see this man in the store? I urge you to stay away. He'll make the experience there as uncomfortable...