Bagel Factory — Restaurant in Town of Hempstead

ordered from them and open bag to find creamcheese i ordered thrown on top of bagels?!?! god knows where container been how many times handled and counters and they just toss it on food. i called and asked if this normal practice she mumbled than finally admitted yes. asked her if i as a stranger had plastic container in bare hand and placed on her sandwhich the container or food. would she eat it. she at least admitted she wouldnt. smfh damm gross i wonder if they pull that crap to customers in person or just for orders . everythig in one brown bag. no plastic bag around the bag and cream cheese container not separated from food. was told manager not there and be there after 12 a guy name juan. im latino spike her english at first than switched to spanish to make sure she understood. disappointed lack of respect...

Today I walked into this establishment to purchase food . There was a group of customers seated at the front and enjoying their food and conversing with one another . There were two employees at the counter . I waited for about two minutes to be acknowledged and greeted, however that never happened. One employee had her back turned to me the whole time and did not even turn around , even after I said good morning . The second employee finally walked over to the counter without speaking . I felt very uncomfortable and quickly exited the establishment. It felt as though they did not want to serve me and I refuse to spend my money somewhere that I do not feel welcomed. Hopefully some changes can be made to improve the customer service of this business . I would hate to believe that they just didn’t want to service me...

I’m not one to leave reviews, but that was criminal what this place just served me. Words won’t do justice. Please don’t poison yourself and just go to another bagel shop. My sausage egg and cheese tasted old and gross. The bagels are microwaved not toasted. Then wrapped in Saran Wrap instead of tin foil, so when you are ready to eat, it’s nice and wet and damp. The macaroni salad was spoiled and sour. Muffins were hard as rocks. Even something as simple as the Tropicana Orange Juice seems to have some sort of mold growing on it. Thank god I inspect everything before giving it to my infant son. You guys should be ashamed of yourselves. Where’s the...