King Wok — Restaurant in Town of Hempstead

I have never in my life experienced such unprofessinalism and poor customer service.

Entered location prior to heading to Trader Joe’s next door. Spent 4-5 minutes patiently waiting for staff on the phone to acknowledge a live human in front rather than continue to pick up the next call (I was the only one there at that moment). It almost seemed as if the young man seemed traumatized should he let the thing ring more than once. Was asked by a woman who suddenly came to the front from the kitchen and asked what I’d like, when I said what I wished to order (literal dinner menu items, no changes, no substitutions) she spoke in their tongue and left while he continued to pick up the phone.

There are gestures to make in order to have someone understand when there’s a language barrier “ok, 5 minutes” “head nod meaning yes” “signal to a seat so you’d wait the 15-30 minutes while your meal is prepared” “signal to call by phone” or “signal to a QR code at front area” to order.

No acknowledgement. No...

We order in from here all the time. It can be hit-or-miss but it's mostly hit. I like the dumplings but my daughter does not. They have good chicken wings and ribs. The wonton soup is good, they are thin so they're not very doughy. The egg rolls are good and the sesame chicken is always spot-on. We like the general tso's chicken too. The Singapore Mei Fun can either be really tasty or so spicy you can't taste it. The roast pork egg foo young is always good. It's a fairly large order, even in the combo.

I recommend this place. The deliveries come usually within 45 minutes depending on the day. I like the woman who answers the phone. She's easy to understand and knows...

I’ve only been here for a month and will no longer patronize. Always a wait. Ordering on line it always cents more when you pay in person. The last time I ordered, I placed the order at 410pm. I arrived at 455pm. And I waited and waited for close to 10 minutes. The woman is tending to other orders and yet again says nothing as I wait. After ten minutes, I left. Poor customer service. And dishes are hit and miss. And when I was there, I smelled chemicals like ant spray. Probably good that I didn’t eat there that day. Do...