Bagel Town — Restaurant in Town of Hempstead

I was waiting on line to place my order, and kept asking the guy at the register if they had whole wheat toast but i was completely ignored and which looked like a kitchen staff/helper noticed me and walked up to me and asked me what I wanted. I started to place my order, repeating it three times but he had a hard time comprehending what I was asking for, at this point I told him never mind, I'll just wait for the other guy, but he insisted to help me, so I decided to give him a chance. He heard half of my order and walked away starting to cut open a bagle, which I didn't want, and I was trying to correct him he was talking over me saying yes ,yes whole wheat, I kept on saying whole wheat toast but there seemed to be a language barrier and then started to get frustrated at me for correcting his mistakes. At this point simply told him never mind and walked out and found a way better spot not even 2 minutes away! I'll just say they were the HERO of my day, not to mention another bagle stores name! With my first experience at this restaurant, I surly would not...

Mediocre bagels and above average wait times. The guys behind the counter we're more concerned with their banter that my service.

I so noticed that the guy behind the counter only put on one glove while making my order (too much to ask on gloves for both hands) and took what looked like old American cheese from a wad of tinfoil which did not look like it came from a fridge (ordered an egg and cheese on a bagel). There was so a pile of garbage including egg shells (which seemed to have been sitting there a while) and food wrappers on the counter literally next to the grill where they were cooking the eggs. I dont appreciate garbage on a prep station next to my food.

Saving grace was this place is very sensitive to food allergies. I didn't end up eating my sandwich but the bagels...

What used to be an incredible store has turned into a practical torture chamber due to the new ownership. Worst staff I've ever experienced. I was cursed out in the store by one of the workers, and another time was screamed at and kicked out of the store by the owner because I asked him why I was being charged $55 for 20 bagels (bagels are $1/piece in Bagel Town). Thankfully a new owner is taking over (in a week and a half) who I have already met. I am confident the store is going to have a complete turnaround and return to its former state. The food is amazing!!!..... if you can tolerate a side dish of screaming...