Burger King — Restaurant in Town of Hempstead

We had a very disappointing experience at this Burger King location in Freeport, NY. The woman working the drive-thru, who mentioned she was the manager — I believe her name was Valerie — was extremely rude and unprofessional.

When we received our order, several items were missing. We politely informed her, but instead of addressing the issue respectfully, she responded with attitude, rolled her eyes, and seemed very dismissive. My sister calmly acknowledged that it might have been a busy night, but also mentioned that it wasn’t appropriate to treat customers with such disrespect. In response, the employee abruptly slammed the drive-thru window shut and locked it mid-conversation — a completely unnecessary and unprofessional action.

We understand that restaurant staff can be under pressure, but customer service should never suffer as a result. This experience left a very negative impression and made us feel disrespected and unwelcome. We hope this feedback helps improve service at this location...

It's hard to get ish done in the rain (18thJune2019) and I was sure happy to stumble into this BK. Is it new? It sure looks it.

A member of staff was being trained on my visit, one was cleaning the dinning area and the others behind the counter. All very nice.

The toilet is impeccable with a choice of antibacterial handSOAP or antibacterial handGEL. Take that DD across the street. AND BK has the fastest of wifis. Two tellies to keep you entertained if you wanna get offline and they're (just opposite the Walgreens) on Merrick road so the view ain't bad either.

The drive-through is open 24/7 but the actual restaurant 6am-11pm.

In the voice of Oprah, you get a five star you get a five star YOU GET A MF FIVE...

Love the Sourdough King - New establishment is clean, and the employees are courteous update on 6/29/2018 ok so this is my 3rd visit, and although i love the cleanliness, and the food is good, but the blasting music was horrible, and a few other customers agreed, i don't think Burger King should sound like a club, or that I'm at an outdoor barbecue, I've never ever seen anything like this, and this really ruined my meal for me My visit was at 12:21 in the afternoon, and i actually can't finish eating, so half of my food is going in the garbage, i can't give it 5 stars anymore, and I'm not going to sit down again to a meal here if this doesn't stop, and i will be calling...