Dunkin' — Restaurant in Town of Hempstead

As hundreds of other reviews of this place in the past year complaining of a "middle-aged man" screaming, cursing, and being disrespectful to customers, I also encountered the same just now and I am positive he is the same middle aged man at the drive-thru window that everyone else is complaining about. I will be escalating my complaint to the highest levels of Dunkin Corporate to get this man fired as he is a threat to our local community. Here is what he did with us: I went to this place for the first time and pulled at the drive-thru. I didn't know if this place was opened as it was late in the night, the parking lot was empty, but the lights inside were open and the "open" sign was flickering on. The first thing I say at the drive thru was, "hello." Then a man at the speaker yells, "YES WE ARE OPEN WE ARE OPEN 24 HOURS, WHAT DO WANT?!?" Okay, no worries, I begin to place my order. He says, "WE DON'T HAVE THAT FLAVOR of Ice cream but let me check." I reply politely, okay thank you. He then comes back and yells, "YEAH WE HAVE IT PULL UP AT THE WINDOW." He doesn't ask if we want anything else or tells us our total but I didn't think much about this and then drove to the window. Now, here is where the problem starts. I have never encountered this at any other drive thru before. The man opens the window and asks for payment. I give him my card. He closes the window. Then from the window, I see him angrily slamming my card into the card machine multiple times. Then he places my card onto the side of the machine and walks away. I saw him take the payment and just kept my card there which was strange. Normally, as soon as cashiers take your payment then give you your card back. He didn't do it. I honked my horn to get his attention while he was walking back to get my card back. He opens the window and I ask him to give my card back. He begins yelling at me and says, "I AM GOING TO MAKE YOUR ORDER WHAT DO YOU WANT." I said, please give me my card back. He lies and tells me, "I WILL MAKE YOUR ORDER FIRST THEN TAKE YOUR PAYMENT, YOU ARE MOVING TOO FAST, YOU NEED TO BE PATIENT." All I asked was for him to give my card back and I even saw him process the payment so I don't know why he reacted like that and lied that he still hasn't processed the payment yet. I replied to him, "hey man take it easy all I ask is for you to give my card back as you just processed my payment." He then gave my card back and STARTED USING CURSE WORDS and multiple F-words while yelling that why did I tell him to take it easy. I asked him, "Im sorry why are you getting so heated up." Then he said, WE ARE NOT SERVING YOU GET OUT and then closed the window. At this point, we left and went to another DD. It seems from prior reviews this guy is aggressive, has anger issues, and is a threat to our community. He needs to be fired immediately. I have never dealt with such despicable customer...

This really must be the worst dunkin donuts I have ever been to.

Two weeks ago: While on the drive thru line. I order a large Iced coffee with no sugar and extra skim milk. I received a large Iced coffee with a regular amount of whole milk and extra sugar. It wad not drinkable. I had to go inside to correct it, which negates tree time savings of tree drive thru. The kid who made my drink said he made it with "way more sugar than he would normally". He then recalled my order and realized his mistake. He found it humorous that he would make such an error.

This week: While on the drive thru line, i was asked to standby from the girl taking orders. I ended up having to give my order to her twice. I order a large Iced coffee with no sugar and extra milk. When I cane to the window I could see that the girl taking orders ease having an argument with another employee. She held out her hand to me abruptly for money. She did not tell me my total, but I knew how much to give because I previously saw it on the monitor at the speaker. I have her the money as she proceeded to argue with her co-worker. I was handed my change and my coffee. Wanting to remove myself from their argument, I then drove away. I was down the block when I saw that I had been given an iced coffee black. I could not turn around at this point to get my order fixed because I would be late for my appointments and was vexed by the entire situation.

Do not use this drive thru. If you must have dunkin donuts then go inside and double check your order...

Every morning, the bright smile and warm greeting from the overnight girl at Dunkin' Donuts never fail to lift my spirits. Her friendly demeanor and cheerful disposition make my early mornings that much brighter. Whether it's a simple exchange or a quick chat, her positive energy is infectious, setting the perfect tone for the day ahead. It's clear that she takes pride in her work, consistently delivering exceptional customer service that leaves a lasting impression. Her presence has become an integral part of my morning routine, and I'm genuinely grateful for the joy she brings to my daily Dunkin' Donuts visit.

The overnight girl at Dunkin' Donuts embodies the essence of outstanding customer service. Her consistent friendliness and genuine warmth create a welcoming atmosphere that sets the store apart. Her dedication to ensuring every customer leaves with a smile is truly commendable. It's evident that she goes above and beyond, making each visit a delightful experience. Her presence has not only become a highlight of my morning routine, but a reminder of the impact a kind gesture can have on someone's day. I look forward to starting my day with her welcoming presence, and I'm always grateful for the positivity she brings to the early hours at...