Dunkin' — Restaurant in Town of Hempstead

I walked into this Dunkin Donut shop and it was FILTHY. The garbage was overflowing and ALL the tables were dirty with food remnants. I said to one of the workers the tables are really dirty, she looked annoyed. I took my grandchildren for a treat, two were in a stroller and one on a scooter. Now I’m cleaning down tables so we can sit to eat. I got them settled down and sat down to eat, still no one came out to remove garbage or wipe the tables down. We finished eating and I packed the kids up and left. Took a few steps out the door and realized I left my granddaughter’s medium refresher drink on the donut case. I went back in and spoke to the girl at the register she said “you want the place to be clean” then another said we threw it out didn’t think you were coming back. I said to her it’s was only a few minutes. Really? I asked to speak with the person in charge. I told him what happened and ask if he would replace the drink as a courtesy, he said “no” then he said “aren’t you the one who complained the place needed to be cleaned, so we cleaned.” I think I struck a nerve. The customer in front of me stepped in and offered to pay for a new drink for my granddaughter and the boy in charge told her to stand on line to buy the new drink when indeed she was on line with her son ordering already and I was behind them. I thank the Good Samaritan and said I will pay for the drink because my granddaughter really wants her drink. So I went back on line behind the Good Samaritan to buy a new drink and the girl at the register would not take my order. She Ignored me and helped the customer behind me. I shook my head and went to the back of the line. I did not want to disappoint my granddaughter so I tolerate the humiliation. I tried calling the phone number on the website but there was no answer. A review of zero would be too high of a rating for my experience at this establishment. I hope the owner and/or manager respond to this review. In addition, I will be reaching out...

On 10/19/2024 I went to get my wife a ica Carmel Latta it was a mess the younger girl making the order was stuck and did not understand the order we have been a customer to this store for a bit. And to seen how it was renovated the store looks good but the staff is sad. My order was confused I was over charged and when ask I was told I order 4 items. Upside down at the window a simple coffee and small caramel Latta was 23.45 made no sense I said are you right on your price she called a young kid over and said it's ok I'll return $4:35 i did not want to make it big but when I get home my wife threw in the trash case she said it tasted like swear water so did my son. This experience was the worst you pay for a product and its not what you order sad. I will not put the blame on my young youth because there doing some for them self we have to support our teenagers who could be out doing other things. I put this on the main head quarters of dunking dount training staff and headquarters and franchise like these corporations are just out for the money and don't care for the youth. If they really care for our youth with all the money so many communities give them how hard is to set up a training course to teach them to do right product. I could go on but I will stop it here. Your store need a real manager to fix...

There were at least 6 employees in the place when I entered and not one of them greeted or acknowledged me. Although I was right smack in front of the cash register not one of them asked if they could help me. I stood there a good 2 minutes until someone came over. Still no greeting. I placed my order- part of it went into a box the other part in a bag. The employees ripped the bag, but handed it to me anyway, instead of re-bagging. I paid and no one said thank you. Needless to say, I won’t be giving my money to this DD again. I will find another one where employees are better trained, and value customers who actually walk in (as opposed to going through the Drive-thru) to make a...