KFC — Restaurant in Town of Hempstead

Yesterday, the team member was rude and refused to give me a refund or replace order First they were giving an attitude my app said order ready at 8:10 pm and when I got there they told me something which I was confused because I'm calling them to make sure there was a lady acting up saying oh she didn't leave and the guy came and said leave to go wait for your food and come back with attitude he acted like he cant say anything just checking his bead when I say thanks. I don't know what they did or not my food tasted so bad even the drink I ordered fries with chicken tenders it tasted nasty the drink tasted nasty maybe they spit in it and I went back there and they closed the window on me he locked the window I knocked they refused to open I saw them inside talking but they didn't take Any action and I was mad I throw out the food in front of their store. It's so frustrating and disappointing. I wasted 13 dollars for nothing. There was a guy who was going to help me he said no, and I...

Beware of ordering on app- KFC refused to refund my money for an order they could not fulfill. My order was reported ready on app snd was also paid for. When I got there, the person did not tell me that it wasn't ready- she said wait over there. After 5 mins, I asked her what was the delay since the app said ready. She said the chicken had to be cooked and it would be 15 mins. I told her I was in a rush and couldn't wait. Asked her for a refund. She said she couldn't because it was ordered online. I called the online number 4x and asked for a refund only to be told that a certain department will call me back. Still never got a call back. It's been 6 days since I asked for a refund. Will never order from KFCs app again. I cannot believe that they cannot refund my money and that after so many calls, I still have not been refunded for an order...

The only reason this place is still in business is the location. The service is mediocre to bad, and the staff clearly needs training on paying attention to what's actually in a given order. It's not uncommon to wind up coming home without an item, or an item that got screwed up somehow. The latter is actually what finally made me post a review here; they slathered mayo on something that doesn't even come with it as an option, because I guess the person making it decided all sandwiches need mayo. Meanwhile I find mayo to be repulsive, and would have selected the option to have it removed, but again it's not even supposed to be on the sandwich, so there wasn't even the option to do that. Bumping to 3 stars because they replaced...