My Hero — Restaurant in Town of Hempstead

I have been going to MY HERO since the 1970’s. Except for one remodel which was basically opening up a back space to add a couple tables and if I remember correctly replace the beverage case and put at the other end of the counter other then that same old same old. For a good long while the Hero’s hadn’t changed when the original Dom was there. He and his family could be seen and heard not only cooking but making sandwiches and shooting the breeze. Its confusing to a newcomer how the whole system works at this store since it has two doors and no apparent sign that says line starts at this end. There are are usually any number of supplies around the outer parameter by where it shows they have little to no storage space and it looks like a hot mess besides the confusion of where this line starts. Inside you have the line going to leave your order that runs along the few tables there so besides expecting to use up your lunch hour just to get your hero even if you have infinite time you will still have an issue securing a table. There are tables on the outside but they are not always the cleanest. (When i was a kid i remember this building being either a golf store or bowling store to buy supplies.) The parking is terrible. Out front is several spots on Jerusalem Ave which is a terribly busy street.. The back parking lot has only several spots and is so tight to pull in one way and out the other. The carvel used to share its property and allow people to park there but for many years its been roped off. Now to the food. Over the years its been up and down at best . Once you can order the chicken parm and its ok then next it is a very hard couple of piece of chicken. Years ago it was a nice size hero that you could really bite into. The sausage and peppers while good is never consistent on how much is on the sandwich. Of course the CHAMP is delicious but they barely put any of the spices or oil and vinegar even if you ask for it on there heavy. Potato and Egg is ok as is any of the other sandwiches but still so skimpy. The “New Dom” that is there is a nice man he has been there many more years than the first but i feel he really slim lined this Gold mine down to make even more of a profit and the prices do not sync with the value of what you are receiving . My biggest bone to pick though is the payment system of only Cash. HMMMM now a days people either use their ATM card , CC or an app on their phone to pay. He is stead fast about Cash. They tell you there is an ATM machine across the street or one in the bar next door. If i wanted to cross Jerusalem Ave and chance being killed for a hero I would be out of my ever loving mind and going into the bar next door in the afternoon is not something i am interested in doing AND paying a fee to that machine and my bank. I find it insulting and uncalled for . But he doesn't have to change his ways because there is no place i guess like the IRS saying he has to accept anything other then cash and that honestly makes me uneasy about any business who chooses to do that especially one that never puts much into its business yet slim lines just about as much as it can. I can not honestly say that I have enjoyed a sandwich from MY HERO in many years and add in all the other major issues I chose to no longer go...

Incredibly busy sub shop. Mostly carry-out but there are a few tables inside and 3 picnic tables on the front porch. Surprisingly, they accept neither credit nor debit cards, but the menu says they accept checks. I paid cash so I don't know if there are bad surprises if you whip out your checkbook. There is an ATM machine on the front porch that I'm sure charges heavily for cash withdrawals. I didn't try the ATM machine.

The menu encourages you to phone your order in, but they get so busy that from noon until about 3PM they leave the phone off the hook. The girl at the register explained that you can phone your order in to them in the morning and tell them what time you will pick it up.

Entrance is the door on the right. They were so busy on Saturday ~1PM that i was there, I had to wait on the porch until there was room inside to let me in.

I had a "small" Cuban sandwich. Decent sized sub, fresh bread. With a Snapple and a bag of chips it came to $12.67, which I thought was a little on the high side.

Parking is limited. I was amused by the numerous large signs warning you not to park in the adjacent, mostly empty Carvel parking lot.

That Carvel was my next stop after my sandwich was eaten. A chocolate/vanilla twist cone was a perfect dessert on a hot July day. The reprint of an old article on the wall about Fudgie the Whale was interesting reading as I slurped at my cone. They seem to have exactly one chair indoors and one wider chair outside. I got there on foot from a podiatrist appt in N. Bellmore. I guess the assumption is most people will sit in their car. Carvel was not busy.

I noticed a burger place across the street from My Hero. Going to be hard to decide what's for lunch next time I am in that...

EXTREMELY DISAPPOINTED I’ve been using My Hero Deli to cater my parties for over 20 years, and up until recently, they were the go-to place for great heroes and friendly, accommodating service. Sadly, since the new ownership took over, the experience has gone completely downhill.

The staff is now rude and dismissive. One of the biggest issues? Without them mentioning that they don‘t provide basic condiments like mayonnaise or oil and vinegar on the side unless you request it, they apparently just throw on whatever they decide without giving the customer a choice.

I also ordered a fresh vegetable hero with simple specific ingredients: lettuce, tomatoes, green peppers, cucumbers, onions, and banana pepper rings. When I called to confirm the details, the man I spoke to was unnecessarily rude and said, “You don’t need to confirm,” and when I politely emphasized that the vegetables should be fresh and not cooked, he snapped, “We don’t cook our vegetables.” Needles to say the hero came with cooked peppers, no cucumbers, brown lettuce and charged me $25.00 a foot. The attitude was completely uncalled for especially if I’m spending over $350.00.

After two decades of loyalty. I will never order from My Hero again, and I’ll make sure my family and friends know how much the service and quality have declined. Very...