Panera Bread — Restaurant in Town of Hempstead

So I posted a picture of this so called manger. She was extremely rude to me today. She approached me very rudely I won’t ever be coming back to this location. I come here at least 4-5 times a week. And I was accused of “stealing drinks” when i told her I am not stealing any drinks I pay for the membership that your store offers that allows you to have free refills. She stated That’s fine but you still have to go to the front and ask for a cup. I ordered the cup on the app and ate my breakfast there. I had my own personal cup and just filled it with water for later and that was an issue ? I pay for my monthly membership so there shouldn’t be any issue. I went back to my seat and heard her and another two customers talking about it . She should act like a manager and not talk about an incident that just happen literally just now to customers behind me it made me feel very unwelcome and uncomfortable. She’s disgusting and very rude and I can not believe she is a manager I guess they just hiring anyone without customer service. And I addressed her to let her now I have a membership for drinks so you can know so you don’t think I’m “stealing drinks” because I do come there offend and she got very defensive and nasty with me. I am still in disbelief that’s she’s a manager and she told me I should go to another location if I don’t like the rules . Mind you she should speak to her employees and let them know that customers aren’t allowed to bring their own cups and I asked them if it’s okay if I can use my own personal cup and they say yes not a problem . I will contact corporate because this is the first time this has happen to me and she embarrassed me in front of other customers. That shouldn’t happen especially if I’m a...

Worse experience ever! I called to complain that the tuna on my sandwich was not up to par (I have gotten this sandwich on several occasions). On the first call the team member hung up on me while I was explaining to her my situation. I had to call several times and they answered when I used my sister’s phone to call. I spoke to the manager Omar, who was not helpful and mad me even more upset. He told me that he just got in when I told him about my order. He then stated to me that the tuna is portioned out so there’s no way that I did receive the right amount of tuna. I tried to tell him- “how would you know if the team member actually provided the correct portion? Didn’t you just walk in - that’s what he stated to me as soon as I started to tell him about my order. He then tried to tell me that it’s possible that I got more arugula than usual. I then stated to him that I am not talking about the arugula. I have a complaint on the tuna- barely any tuna. Mind you I ordered the same tuna sandwich yesterday and had no problem with it. I also tried to explain that to Omar. I am so angry about this experience and lack of...

I visited this panera on 11/29 at around 2:30pm and was treated extremely rude and hostile by the team lead, Isabella. As soon as I walked up to the counter, my partner and I were made to feel extremely unwelcome by her facial expressions. As I looked at the menu to choose an item, she stepped back to the oven behind her and crossed her arms as if we were wasting her time and gave us a very nasty look when she asked if we wanted anything else, without us doing anything to her. When we walked away after ordering, my partner noticed her hostility continued as she turned her head to look at us in disgust. I have worked customer service my whole life and have never treated a customer this way. She represented the establishment and her position in the most unprofessional, unnecessary and hostile manner I have ever experienced. It’s in the best interest of this location to not have someone who treats customers this way at this...