Popeyes Louisiana Kitchen — Restaurant in Town of Hempstead

If I could give this restaurant no stars, I would do just that!!!! I went thru the drive thru on 9/9/23, I requested for my food to be fresh to order as well as no wings, but instead I received a box full of white meat and the chicken wasn’t fresh. So I went inside and asked them to correct the order, the young man took the box of chicken and put the chicken to the side to serve it to someone else and took the fries and the biscuits by the food counter. Instead of throwing the food out. I once again requested for all my food to be fresh to order if I have to come inside to correct the problem! The chicken was fresh, but the fries and biscuits wasn’t! The biscuits was hard as hell due to being burnt on the bottom and the fries was room temp, which I took out the box and put them on the counter. The supposedly owner Shah was there and he said “we can’t give you fresh fries or biscuits we busy”, he then demand me to eat the chicken and he’ll give me 5 free pieces. Let me say this I’m not desperate for no free damn food, I’ll pay for what I want. What’s more important to me is good customer service and how one deal with my food that is being served to me! I let the supposedly owner Shah know I will be making a review on Goggle, he let me know “he don’t care about me making a review or contacting corporate because he’s the owner of the establishment & customers isn’t always right and can’t get what they want when it comes to fast food!”😡 Being that Shah, is the owner (manager) and how I was dealt with, just because I requested fresh food, I will no longer patronize this establishment. FYI… please be careful when going to the drive thru purchasing food, I watched that young man put 5 pieces of chicken to the side to serve it to someone else, it did Not go in the Trash after I returned it! Customers Service 101... News of bad customer service reaches more than twice as many ears as praise for a good service experience. A Business with Customers is in the "People"Business. CUSTOMERS FEEDBACK...

my food was fine, emphasis on just fine, because it didn’t taste fresh. more like it was at least a few hours old but understandable because it’s a rainy day and it was empty in there. the service was OKAY; there were 2 people working on my order, a man and a woman. neither of which, since i walked in, had washed their hands or put on gloves before preparing anything. i work in food and i know if you don’t need to wear gloves for something, your hands need to be washed DIRECTLY before doing that task, as per ecosure standards. the woman grabbed two containers for my boneless wings and started flapping them around and patting them on her clothes, which is disgusting and also against ecosure standard, you wear those clothes to the bathroom. watch your cameras from 03/20/25 5:45pm to confirm.

to top it all off, i looked through the bag and then around the restaurant, and then asked if they had utensils like forks and napkins. the man told me they should already be in the bag, and i said “yeah i only see one fork, may i have more?”, which should have been common sense because i ordered 3 meals. the woman says “i put 2” with an attitude, as if she didn’t just make my order with 3 entrees 😐 i understand it’s just popeyes, but i spent $47 on 3 entrees from just popeyes, so there needs to be some just effort put into it. be clean and be presentable, that’s not too much to ask from anyone in food, lazy service workers ruin the industry.

also, save your energy and keep the fake “we appreciate your feedback and want you to have a pleasant experience” response in your inbox and just train the employees on good...

Absolutely appalling experience at this Popeyes location (679 Rockaway Turnpike, Lawrence, NY). We arrived with my family—who were visiting from Germany—and were immediately met with disorganization and disrespect. Of the two self-order machines, one was completely out of service (red light, signed off), and the other—despite appearing to work—completely failed at processing card payments after we placed our entire order.

We spent nearly 5 minutes trying to figure it out, visibly struggling, and during that entire time not a single staff member stepped in to help. In fact, they stood by watching us, laughing quietly, retreating to the back, and one even stayed out front grinning at us in an extremely mocking, condescending way. It was clear they were talking about us, amused that we were tourists, rather than offering any assistance or basic human decency.

This wasn’t just bad service—it was openly hostile and humiliating. We left without saying a word, because frankly, we shouldn’t have to beg for the most basic level of customer support. We were there to eat, not to be laughed at.

Avoid this place at all costs. Popeyes management should be ashamed of how this store represents their brand. Absolutely disgraceful.

Only people eating there, were employees of the own store. No one...