Karako Suits of 5 Towns — Local services in New York

I had to come on here to leave another review/ update because this experience has been absolutely ridiculous! I eased up after my last review because they called my fiancé and insisted the suit would be ready for sure this past Wednesday. So, we rearranged the plans we had for Wednesday to accommodate pick up. Wednesday, they called to say the suit hasn't arrived and they don't know where it is, but they would have it Friday for sure 🙄.

Now, my fiancé is a gentle soul. He is very understanding, and he will not let himself get to a point of intense anger. But I will. After all of this run around and delays, they give him the wrong jacket???? His color is off white and burgundy. He got a green jacket. How? Why?

The solution/compensation they gave him was a free bow tie and to tell him that they would remake the jacket for pick up AFTER THE WEDDING? Excuse me? What are we doing with a wedding jacket after the wedding? They gave him some random jacket from the store and changed the buttons to burgundy so it could match the rest of the suit. That's what he'll end up using for the wedding. But that is NOT what he wanted or paid for, and I think we are entitled to a full refund for this absolute mess. Or that they should do very quick customization of this new jacket, in store, so there is no issue with shipping.

How do you even suggest to someone that they pick up their wedding jacket after their wedding? It doesn't make any sense and just sounds like they were trying to take advantage of my fiancé's patience. On my several calls to them I explained that if there was an issue with them providing the suit we would need to know right away so that we could request a refund and make alternative arrangements as soon as possible. Now they've put us up against a wall with no room or time for a backup plan!

As if wedding planning is not expensive and stressful enough. I feel absolutely ripped off, and not to mention insulted by their staff when I called to make a complaint. So, I honestly don't even want to interact with any of their staff anymore before I'm labeled as the angry black woman calling again.

I've had my wedding dress for over a year now. It was the first thing I purchased when we started planning and my fiancé was super excited to catch up to me with getting his suit. Weddings tend to center around the bride, and I've really been trying to ensure that his experience is just as amazing as mine. I'm handling all the aspects of this wedding, and his suit decision is the only thing he truly owned and was excited about. He won't say it, but I can see how disappointed he is over this, and that really upsets me more than anything else.

As a business handling some of people's most important and treasured occasions, not to mentional stressful occasions, Karako needs to do better, much much better. I cannot recommend them to anyone after this experience. I'm thanking God that we got the groomsmen suits elsewhere. Also, we do not want the jacket AFTER the...

I do not recommend AT ALL! Poor customer service, inaccurate delivery times. And we haven't even seen the suit yet so I can't comment on that.

Prior to settling on a place to get his wedding suit done, this place was giving my fiancé the run around for his first consultation and fitting. They would give him an appointment, he would show up and then be told that he had to reschedule because they were not prepared. He still decided to to use their services because it's conveniently located nearby, although I told him my first impression was that they seem a little inconsiderate of people's time.

We are having a destination wedding and have 2 more Saturdays before we head out, which is the only day that my fiancé can pick up. He was originally told the suit would be ready mid May...we are two days short of 1 month after the suit was supposed to be ready. And if it weren't for my fiancé (who is much more patient than I am) calling for updates, there would have been no communication about this delay.

Every time he called he was told the suit would be ready the following week so he could have a proper fitting and see if any extra tailoring was needed (he hasn't even had the opportunity to see/try the finished product yet).

Justly concerned and anxious about the situation my fiancé and I called this morning and spoke with a woman who said she would call the tailor on Monday and call us back as we explained the urgency (which they already knew about) stressing we have only two weeks.

I called back shortly after because I realized that we actually only have one Saturday left for suit pick up (we have other engagements on the following Saturday and wouldn't be able to pick up then. So, I called to let Karako know and was told "I dont know why you wanted to call back to argue." I was noticeably frustrated on the phone and did not hide my feelings about my experience with their services thus far, but didn't feel like that comment was necessary and just finished souring the entire experience for me.

I was made to feel like the all the issues we had experienced with them were our fault and our problem to solve, and was told "well, I already told you I'll call back on Monday, and that's my day off." It was as if I was being done a favour, when in fact I paid in full months ago for a service. I should also mention that while she was speaking I realized she had the incorrect date we needed the suit for. She had listed the wedding date, when they were informed that we needed it earlier as we're traveling before the wedding.

I understand completely that things get delayed - it's wedding season, graduation season, and prom season. I know they must be stacked with orders and clients are keeping them very busy. I'm sure my fiancé's suit will turn out great. But poor communication, poor customer service, and a disregard for my time will always...

Don't waste your time or money. I see they are more attentive on social media than they are to the customer paying for product and service. Instead of the copy and paste attempt to "make things right" do that the first time. I am family of the groom who paid a very big amount for a custom-made suit with months to get it done, with a series of excuses and delays, only to receive the wrong color a week before his destination wedding and the audacity to tell him to pick up the correct one after his wedding????? What is the point. You have not made it right. Pay him his money back, at least the value of the portion of the suit that is absolutely wrong, not to mention the waste of time coming to your store several times for lies and excuses. You will receive several 1-star reviews so get busy with the automated responses. We have a big family and we will be reviewing. This is very upsetting and disgusting, offering him a lousy free bow tie and taking over $1K that you do not deserve. BBB and 311 will hear of you too. You should be more than ashamed, and every social media account of yours will get a similar review because unfortunately that's what it takes for people to be decent and offer good service. It is a lack of respect, attention, and care. Over $1K, over 2 months of time, and you still get it wrong, and you don't fix it. You ignore it, because you have so many customers right? These reviews will continue. One little star at a time so this rating drops to reflect the terrible handling of this, and I am sure he is not the only one.

He needs a refund ASAP. I will call you soon so you know exactly who it is. His fiancee already posted and you gave your copy and paste response. But you will still get zero stars because posting here should not be the reason you do the decent thing. This is a one-time special event and you have been a disaster to work...