Tropical Smoothie Cafe — Restaurant in Town of Hempstead

Levittown location literally smells bad upon entry. Never greeted in under 10 seconds by anyone! Someone always has to be called to the front and we wait another 5minutes without apology. Kitchen is dirty af. You need adult supervision in this place because the smoothie is always watery and then they offer to add more ice. So they take it back over the counter (WHICH YOU SHOULD NEVER DO WITH FOOD) and add more ice, causing it to lose the flavor. I asked for a hummus wrap and they throw a bunch of guacamole instead of hummus. I'm allergic to that! I had to ask for so many other corrections that u decided not to go back about the guac. I'll never go back here. ONLY HICKSVILLE...

This location has horrible customer service skills. They do not understand what taking care of the customer means. This is the 3rd time I had a problem with Tropical Smoothie and Door Dash. I never had a problem with Door Dash anywhere else. I was shorted food from my order at TS. When I call to notify TS they quickly put the blame on Door Dash, and it may very well be DD fault, but not even "I apologize sir" "next time u come in we will xxx". NOTHING! TS workers just pass the blame and hang up! Whoever the owner of this TS is you need to practice and teach better customer service skills. Three strikes you're out...will not be returning...

Beware of this "healthy option" food chain. When looking at the in store menu it's not obcious that they add sugar to these fruit smoothies. While trying to decide what smoothie I wanted, I told the counter person that I didn't want something high calorie. He advised me that the smoothies were made with just fruit and ice. I looked nutrition up.after I left and saw that sugar is added, but spenda can be substituted. He never offered the splenda ootion. So the healthy fruit smoothie turned out to be 500 calories and have 91 grams of sugar!!!! As,opposed to 210 calories and 50 grams of natural sugar.. . So much for the 7...