Wendy's — Restaurant in Town of Hempstead

Ok so how can I convey how bad the total experience was top to bottom....Well waited 20 plus minutes in the drive-through and the food was colder then a Alaskan winter and very simply awful . This location is not what I have come to expect from the brand itself.

The thing that I think is the biggest problem and is startling clear from all the reviews that you are dealing with a owner and management staff that care to do nothing to address the problems with this establishment.

How the franchise itself does not have corrective measures in place to fix the multiple issues with this location as it is obviously damaging the Wendy brand is incomprehensible.

I will never go to this place again at that should be simply enough for the owner to get involved and correct all the issues with his investment and business cause...

Wow. Fast food turned into a 28 minutes wait for drive thru for cold food, wrong order, soggy fries that were less then Room tempature at best. Upon noticing this after leaving and long wait time we drive back and go inside to meet 2 other furious customers with similar complaints in which took me Down from dissapointed to confused. After seeing and speaking with employees who had zero clue but more imortantly didn’t give a care in the world. I ended up leaving my food I paid for and left. I thought it was perhaps isolated but upon sharing my story with people in town their stories made mine look good. Point is If you can avoid this location of Wendy’s in Island...

Chilli was awful. I've tried calling, rings out. Went to trouble of filling out a complaint form, won't submit. I knew it wasn't looking good when the door dash delivery guy had to wait a further 10-15 mins on my chilli, this after the order was placed 15 minutes prior. Expected to be reheated. Not this!! Just threw together as they must have run out. Meat half cooked and lumpy. 5 kidney beans and container half full of "sauce". You could count the meat on a spoon. So disappointing as when it's good it's the best. I'm sick all day and was looking forward to it. Why not say you're out of it, instead of throwing together...