Wendy's — Restaurant in Town of Hempstead

8/14/2022 12:34am

I was provided the names of the staff by James, who stated he was the manager and he was also not helpful but even with his dry sarcasm and nonchalant attitude, was polite.

Krysti and Pamela, as well another older lady on the staff needs better training when a customer asks for an item they are unfamiliar with or is known by another name.

Pamela chose to yell into the mic and developed a much worse attitude when I asked to lower the volume because I couldn’t understand what she was saying. Pamela has a terrible attitude, which was not in line with the Wendy’s Corporation or their customer service. She seems very unhappy with her position at your establishment or perhaps additional training is required in such a high paced and popular location, which is very near to the UBS arena in Elmont.

Also, when I paid Krysti, she initially didn’t give me a receipt, which is standard procedure in all standard and ethical places of business. When I requested my proof of purchase, she rudely states that “I didn’t take your order”, which indicates she was fully aware that the interaction with her colleague was not appropriate. I asked Krysti for the name of the person who took my order and she was very rudely stated that “it’s none of your business” a few times and dismissed my request for the name of the individual by telling me to drive up. I stated it is my business because I need the name when I contact corporate to which she replied “corporate doesn’t give a sh*t”. I’m certain that Todd A. Penegor Wendy’s CEO and the rest of the Headquarters executive team would be shocked to learn this.

Allowing staff to act in a rude and aggressive manner to customers at work is certainly not up to Wendy’s corporate standards or their customer service. I understand the urge to defend colleagues but when they’re wrong, they’re wrong. For this late night crew along with James, the manager, to expect customers to accept this abhorrent treatment of customers by Wendy’s staff and not match the same rude, and disrespectful energy of their fellow colleagues bemuses me.

Also, when reviewing my receipt with my items, they charged me for deluxe items and provided the value meal product.

The Restaurant Support Center in Dublin, Ohio may put their hearts and minds together to support the restaurants, which is the heart of Wendy’s, but the staff at this establishment leaves much to be desired when it comes to a...

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