They refunded the part of my order that was incorrect without arguing about it, which is appreciated. It's a niche idea for a spot and the kind of place I hoped to love, I'm really bummed it didn't work out that way.
Management has replied to a couple other non-mask reviews on here, saying that they try really hard and they can't control everything. They don't try very hard at all. They saw the unmasked guy, they half-heartedly asked him to put a mask on, when he took it off again nobody said anything. One of the workers was wearing a mask under his nose. It honestly just looks like they don't believe in masks. Other places will shout at it people as they walk in the door, "please put a mask on, you have to wear a mask in here". I've seen the teenage girls at the Kerber's counter enforce masks during the breakfast rush. Being busy isn't a good enough excuse. In fact there's no excuse. If you're not enforcing it it's because you're not trying, if you're not trying it's because you don't...
Read moreSomeone had told me about this place a while back and it fell on deaf ears apparently... and after finally checking this place out, I am kicking myself in the butt for not going sooner. I have a local business in the area, and we have been sick of getting the same stuff from the same places, so I made the decision to find a new place and passed here and decided this was it. I was greeted by the nicest girl at the counter, she was so attentive and helpful in making my decisions on what to get- she is a total asset to the place, and I wish I caught her name to give her the proper credit she deserves. I could not get over how cool the ambiance was and the little shopping areas, which of course I ended up going on a small shopping spree. I grabbed breakfast to go for my staff and myself and we were all ranting and raving! My father said it was the best egg sandwich he has ever had. So much so that we had to go back the next day and this time I took my brother, and he too was beyond impressed- and those two are food critics. Is it pricey like some reviews say... yes, I suppose it is, but well worth it in my opinion. My mouth is drooling just thinking about going back and I cannot wait to try one of their...
Read moreI had a delivery order. I always wait in the car and get a message when it's ready. The merchant does this when it's ready and indicates in the system that it's ready. I get a message that it's ready and you can pick it up. When I received the message and went in and asked if it was ready, he got angry and started talking negatively about the delivery. 2 people started talking to each other. He didn't stop. This time he did it incorrectly. Then you have to indicate in the system that it's ready when it's really ready. I waited for 5 minutes after entering before asking. Also, in the background that there were only 2 people in the store, unlike other stores, sometimes lines start elsewhere on the street, but there has never been anything like this. It was just his fault. I don't even want to imagine what these people would do if there were 10...
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