Tropical Smoothie Cafe — Restaurant in Town of Huntington

I placed an order through the Tropical smoothie app for a Baja wrap. I called the store directly to make sure my order was correct and asked for the wrap to be turned into a bowl instead. I was assured it was not a problem and asked that both sauces requested (pineapple salsa, extra jerk sauce) be placed on the side and not forgotten, they confirmed everything was fine. I received my order the bowl was all lettuce, 2 pickled red onions in the entire bow along with 2 pieces of chicken. I called and spoke with Destiny, who was not polite or pleasant to speak with at all. Destiny confirmed they ran out of the pineapple salsa and had no idea why I only received 2 pieces of chicken and no jerk sauce. I'm at work on lunch break, I cannot leave to have my lunch replaced. I asked if they can send someone to replace it, I was told I can come in for a replacement myself. I asked for a manager several times and Destiny stated they were really busy and no managers were available and the manager will say the same thing she just said. I asked for a refund and Destiny stated they have to figure out what to do because it's not through them? Again I asked for a manager she asked why and I informed her it's because of her disgusting, rude attitude, everything else I was willing to be patient while they figured out, I was hung up on after that. IF YOUR EMPLOYEE, DESTINY, IS NOT HAPPY WITH HER JOB SHE NEEDS TO FIND ANOTHER ONE. I've never had this happen to me at this location. She should in no way represent your...

Another review by: CALOGERO Very professional the quality of the food is excellent. Revised April 7th 2023 At Lakefield road location tropical smoothie.. So I went in there a week prior and this African American Girl was working. But I never saw her before and. She said she has been there for a year so I asked for my discount. Because people who work in the shopping center get a discount at that location. She said she knew nothing about the discount and would not give in so I canceled my order. And left I then came back a week later on April 7th and I saw Christina. The manager who was very pleasant and I told her what happened and she made me feel. Welcome and apologized and did give me a discount when I ordered food and she gave me a little bonus of a smoothie and I was extremely happy. With Christina the manager.. And the chicken pesto sandwich is so good. And you have to try the Bahama MAMA...

I was a customer But Never again. I just observe the owner discriminating against a customer or a driver for his medical condition. He stood outside waiting for an order and the owner came out and started yelling at him, telling him hell never come into his store again because he couldn't wear a mask. The guy tried to explain but the owner demanded he tell him was his medical condition was that he couldn't come inside. a disgusting and outrageous display of discrimination and tyranny. The driver was trying to explain to the owner that he was waiting outside and the owner tried to discriminate against him and said he would call Uber eats and get him fired. These orders are illegal to begin with. I have never seen someone delivering food for somebody be treated the way they were while standing outside observing all of...