Taco Bell — Restaurant in Town of Irondequoit

Haven't been to Taco Bell in many years. Stopped by at the store on E. Ridge road. Doesn't seem like I missed much. Had the barrito supreme, not as good as it sounds. Extremely understaffed, tables extremely dirty, definitely a cluster performance by the staff. As for the burrito supreme itself, I don't know how they could call this a burrito supreme. Most of the filling fell out as I unwrapped it before I even had a chance to eat it. The writing on the menu board was so small it was hard to read. Especially because my vision is not all that great at distances. It's a shame too because Taco Bell used to be one of my favorites. I definitely will not be back, I'll put Taco Bell in the same category as McDonalds. Not on my list. My quest for the perfect fast food joint is still not happening. It seems that most of the iconic ones in the past are now the ones that are struggling to keep up a good image. As for recommending any dishes here at Taco Bell, I would recommend going to Wendy's for Burger King, anywhere but a Taco Bell.

6/25/23 UPDATE from last visit. Received a reply from Syracuse about the Taco Bell situation. Said they wanted to make things right, and wanted my contact information, and somebody would be getting in touch with me. I sent an email to them at the email address they suggested. Absolutely nothing from them since then. I'm wondering if the answer that they gave online was to appease the situation and make it look like, for others, that something would be done about the situation. It's not really a big issue to me I guess because I don't plan on stopping at a Taco Bell again in the future. No need for Taco Bell to reply now. I'll close this chapter here. My biggest reason for replying this time with an update is to let the public know that just because a company contacts someone about a problem, doesn't mean that they are doing anything about it. Thank you, and God Bless you.

7/4/23 - update for Taco Bell on East Ridge Road. I do have to be fair, let people know the Taco Bell finally did reach out to me. The apologize for the situation at the Taco Bell on East Ridge Road, next to skyview mall, which is now closed. They also sent me a $10 gift card for my troubles. I do accept their apology, but still do not feel that I will be returning to that store anytime soon. I may or may not try another Taco Bell. If I do not I will be giving the $10 gift card to...

I placed an online order at this location 2 hours prior to picking it up. I went to the drive thru to pick it up and the employee could not find the order. She tried to verify with me the order, location and pick up time and could not find it. I told the employee if she couldn't find it, I'll just put my order in now while in the drive thru. I was told I couldn't do that and instead to go around the drive thru and place the online order. I asked why I couldn't just place an order as if I was another customer in line and again was told no or to come inside and speak to the manager. I parked my car and went I side the store to speak to the manager. The employee attempted to get the manager, I could hear them ask their employee "what do they want?", And the employee told their Manager there was a mix up on the mobile app. The managers reply to the employee was "tell them to go stand in line at another Taco Bell.". The employee came back and said that the Manager said to call 1-800 Taco Bell. I said no thanks and walked out. The customer service at this location was disgusting and there was never any attempt to apologize for what happened on the mobile app and just let me place an order... I was willing to pay knowing I had already been charged when I placed my order online earlier. Never coming back to this...

My fiance and I ordered from GrubHub and this is the third time we didn't receive half of our order. It's frustrating because we can GrubHub and the restaurant each time to figure how to get the remainder of our order and GrubHub refunds us and the restaurant says each time that they have all of our order to the driver. I find it hard to believe that on 3 separate occasions, we are missing half of our food and the restaurant is blaming the drivers for stealing it. It seems as if the employees don't care when you call and explain the issue. When I go there, there is never an issue because we are there in person but it is extremely easy to not give food to someone who's ordering it via delivery and keep it for themselves. I don't recommend ordering them from GrubHub and i question going there in person. If it is not possible for the restaurant to handle the delivery orders and the in house orders then they should just stop it. Not screw over the people who are ordering food by giving them the 2 smallest things from the order and that's it. The staff pretty much laughed and me and told me that it wasn't there problem... Which again i get that it's tricky when ordering through a third party delivery but I never have this problem with any other restaurant. Especially not being laughed at...