Target — Local services in Town of Irondequoit

I mean it’s a Target but it’s not cared for. The staff feel like they’ve sorta given up here and I don’t blame them. The place is never neat whenever I go here (at all hours of the day) and I can see why it’s impossible because of how others treat the things here. The clothes are always bundled up and thrown back on the shelves or left on the floor, products will be knocked down - entire shelf-fulls some days - without a care, usually there isn’t stuff actively blocking the floor, but basically half the store looks like someone’s kitchen junk drawer. It’s a lot to manage and I’m sure the people who work here aren’t paid enough to do it. I’ve seen them clean and reorganize things only for me to circle back around ten minutes later and it’s destroyed. It’s disheartening. The employees are always nice and polite, so the staff as a whole is great. It’s just always messy and it’s impossible for them to keep up on it and I don’t think at all that it’s their fault.

Product selection is okay; some Targets have better things but between Irondequoit, Henrietta, and Greece, there’s no real difference. Greece and Chili is less disorganized than Irondequoit and Henrietta and Webster has far more selection than the other four, so I prefer that store when I’m over there.

My only real complaint is really just check out (the messiness aside) because it’ll always been two, maybe three, registers open and it’ll be half the customers in the store trying to check out at the same time. I don’t blame the employees for that (because I know they’re not in control of that) but just the management of this location. This location is just getting less maintained and it must be exhausting for them to try to keep up with it.

I added a couple of pictures I took to show what they have to deal with on the daily/some of the random things I see whenever...

I walked up and smiled and said I had some Cat & Jack clothes to return and I had the receipts in my app. She rolls her eyes and calls out to another associate she will need help as she needs to “deal with” a Cat & Jack return. Great start. I begin going back to the oldest receipt within the 1 yr requirement and I show her the receipt and begin separating the clothes that are on that receipt and others. She begins the return typing in the SKU and the first item we tried didn’t match - it was a set but the top was different from the bottoms. When it wouldn’t work she tossed it at me instead of placing it on the counter and said the numbers aren’t matching. I asked to try the pants and they worked. She continued on. Eventually we came to one pair of shorts that the numbers were a bit worn and she tossed that at me and said I can’t read that. I tried to show her the item on the receipt but even connecting to the Target WiFi wasn’t working it kept saying unexpected error. She begins huffing and says “how about you come back with better wifi?” I asked if I could try to read the numbers and she shoulder shrugged I attempted once and it was wrong. I tried to read the number again but at this point my vision is blurring and I can tell I’m having a panic attack. I said out loud “I’m sorry I think I’m having a panic attack I’ll try this later let’s just finish up”. She responds with “oh please it’s not that serious” in a very sarcastic tone. I said well it is actually my husband recently lost his job and these don’t fit my son and every little bit helps”. I grabbed my receipts and gift card and ran out crying. All because I utilized a service Target offers. So if you are okay being treated with complete disrespect and looked at like an inconvenience this is the Target for you. I will never shop at this...

Living in Irondequoit, it’s been really great to have a Target right down the road. I love shopping at Target and can get a lot of miscellaneous shopping done there. But every time I come to the Irondequoit store, I want to come back less and less. Today the shoe department looked like an actual bomb went off, and no associate around to care enough to put things back. The women’s clothing department is always a mess, with clothes thrown around wherever and a lot of basic sizes just lacking. Best part of today’s trip was the women’s bathroom, with the floor covered in used sanitary napkins, used tampons, and dirty diapers. Most places require associates to sign off every hour on a bathroom check. It’s clear the associates are either not checking bathrooms, or simply don’t care enough to clean up the bathrooms. I was so disgusted and annoyed after that, I didn’t even bother staying to buy anything. I’ll head down 104 to the Webster Target from now on. Get it together...