BlueLineDeli&Bagels — Restaurant in Town of Islip

I visited today, 1/25, at 7 AM and had a terrible experience. First, I asked for a dozen bagels, but none of the ones I requested were included in the bag. After that, I began ordering chicken salad, but the employee dropped off the bagels at the register and ignored me to assist the next customer. Fortunately, the lady at the counter asked if I needed anything else, and I told her what I needed. She kindly helped me. While she was retrieving my items, I went to the fridge to grab five containers of cream cheese. At that moment, the man with the hat shouted across the store, accusing me of being on my phone, even though my phone was in my pocket, and I was holding the cream cheese. I wasn’t even facing him. He also blamed me for "holding up the store," despite there being only three customers, all of whom had already been helped. The lady was very polite and apologized for his actions, but his behavior was completely unprofessional and...

Came the day after opening and it was absolutely amazing; service, food, all 5 stars! Called today, on a Sunday at 1:13 for some sandwiches and they said since they close at 2 they don’t do phone orders but if I came in that I could order in store and they would still be there and be happy to serve me, I said that’s fine I’ll be there in just a few minutes (I live just down the road). Came at 1:20 and the doors were locked, lights shut off. I’ve been sitting in the parking lot and have seen 3 other people walk up to the door and try to pull it open all before 1:30 p.m. If you want to close at 1 that’s fine! Just don’t advertise that you’re open until 2. Also don’t say on the phone that you’ll be able to serve me and when I say I’m going to come in, Insist that I should. Update at 1:35 - 3 more people just all tried the door...

Called this morning to place a pick up order. An elderly man answered the phone and took my order, he asked me a question to which I couldn’t understand him since it seemed mumbled on my end. I asked if he could repeat it, again no luck on my end, I again asked the man to please repeat what he was trying to ask me. He then proceeded to scream at me over the phone. His question was “you calling for East Islip?”. After I answered yes, he slammed the phone to end the call. Safe to say that I will not be picking up those sandwiches after the way that I was treated on the phone, I can’t even begin to imagine what the customer service experience will be in person. I took my business elsewhere and will never order from this deli. Based on other reviews, this seems to be the...